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Position Title: Team Member (Service / Kitchen / Parcel Crew)

Department: Operations (Front of House / Back of House)

Reports To: Shift In charge / Restaurant Captain / Shift Supervisor

Employment Type: Full time / Part-Time (Rotational Shifts)

Job Purpose The Team Member plays a vital role in delivering an exceptional dining experience by maintaining fast, friendly, and efficient service. Depending on the assigned role (Service, Kitchen Prep, or Counter/Parcel), the Team Member ensures authentic food presentation, cleanliness, prompt order delivery, and high customer satisfaction during peak dining hours.

Key Duties & Responsibilities

1. Front of House & Customer Service (Service Crew)

- Welcome guests warmly as they enter, guide them to available tables, and present menus.
- Take orders accurately and suggest popular South Indian specialties (e.g., Ghee Roast, Filter Coffee, Combo Meals, Idli/Vada platters).
- Serve food and beverages promptly while ensuring correct order presentation and temperature.
- Clear tables quickly after guests finish, clean and sanitize table surfaces, and reset them for the next guests to maintain high table turnover.
- Handle customer queries or requests politely and escalate any complaints to the Shift Incharge immediately.

2. Back of House & Food Preparation (Kitchen Crew)

- Assist cooks and kitchen masters with daily cutting vegetables, preparing batter containers, filling chutney/sambar bowls.
- Portion and plate side dishes, chutneys, sambar, and traditional accompaniments accurately following brand standards.
- Maintain strict cleanliness across kitchen counters, food preparation areas, and cooking equipment.
- Support dishwashing operations, ensuring clean plates, cutlery, brassware, and cooking utensils are stocked continuously.

3. Counter,



Takeaway & Delivery Operations (Parcel Crew)

- Package dine-in leftovers or takeaway orders securely in leak-proof containers.
- Double-check parcel contents against receipts to ensure no items (sambar, chutneys, podi, cutlery) are missed.
- Hand over delivery orders to aggregators (Swiggy, Zomato, etc.) or takeaway customers efficiently.
- Maintain clean, organized counter and display areas.

4. Safety, Hygiene & Store Standards

- Maintain high standards of personal hygiene, including wearing clean uniforms, aprons, hairnets, and non-slip shoes.
- Follow FSSAI food safety Guidelines, including proper handwashing and sanitization protocols.
- Assist in daily opening and closing cleaning duties (sweeping, mopping floor areas, cleaning dining stations).

Qualifications & Skills

Education: Secondary school education (10th/12th grade), Diploma/Graduate.

Experience: Freshers are welcome. 6 months to 1 year of experience in a fast-paced restaurant, QSR, or South Indian eatery is preferred.

Key Skills:

- Basic verbal communication skills in local languages (Tamil, Telugu, Kannada, Malayalam, or Hindi depending on location).
- High energy, active team player, and willing to work on feet for long hours.
- Basic arithmetic skills for order taking and handling billing queries.
- Ability to multitask in a fast-paced, high-volume environment.

Working Conditions

- Physical stamina to stand, walk, and carry trays continuously throughout the shift.
- Flexibility to work in rotational shifts including early morning breakfast shifts, late evenings, weekends, and festival holidays.

Contact Details [email protected]

(phone hidden) / (phone hidden)

Pay: 15,000.00 - 18,000.00 per month

Benefits

- Flexible schedule
- Food provided
- Provident Fund

Work Location: In person

📌 Walk-in || Restaurant Team Member (Chennai)
🏢 HOTEL SARAVANA BHAVAN
📍 Chennai