WE ARE HIRING | GM SERVICE / SERVICE MANAGER EV

Business: Electric / 2-Wheeler EV

Department: Service & Workshop

Location: Delhi NCR

We are looking for experienced professionals to lead and manage our EV 2-Wheeler Service & Workshop operations. Candidates will be considered for the appropriate position based on their experience and overall suitability.

1. General Manager, Service

Experience: 10-12 Years

Key Responsibilities:

- Lead overall electric 2-wheeler workshop operations for 5 locations and drive service revenue, productivity, customer satisfaction, and profitability.
- Manage and develop Service Advisors, Technicians, and Workshop teams.
- Monitor workshop KPIs including productivity, TAT, FTR, bay utilisation, pending jobs, and customer satisfaction.
- Ensure proper diagnosis and resolution of EV-related technical issues, including battery, motor, controller, electrical, and charging systems.
- Ensure compliance with OEM processes, warranty procedures, safety standards, and service SOPs.
- Handle critical customer escalations and coordinate with OEM teams for technical and warranty-related matters.
- Monitor spares, warranty claims, workshop performance, and service MIS.
- Drive manpower planning, training, team development, and overall operational improvement.

Candidate Profile:

- 10-12 years of relevant automobile / 2-wheeler service experience.
- Solid workshop and team-management experience.
- EV service experience preferred.
- Strong leadership, customer-handling, analytical, and commercial skills.

2. Workshop Manager Electric 2 Wheeler

Experience: 46 Years





Key Responsibilities:

- Manage day-to-day EV 2-wheeler workshop and service operations.
- Supervise technicians and service teams to ensure quality and timely vehicle delivery.
- Monitor job cards, diagnosis, repairs, TAT, productivity, FTR, and pending vehicles.
- Handle technical concerns related to EV battery, motor, controller, electrical, and charging systems.
- Ensure adherence to OEM service processes, warranty guidelines, safety standards, and SOPs.
- Handle customer complaints and escalations and ensure timely resolution.
- Coordinate with OEM, Parts, CRM, and other teams for smooth service operations.
- Prepare regular workshop MIS and performance reports.

Candidate Profile:

- 4-6 years of relevant automobile / 2-wheeler service experience.
- Experience in workshop/service team handling.
- EV service experience will be an added advantage.
- Good technical, customer-handling, communication, and problem-solving skills.

Key Skills: EV Service | 2-Wheeler Service | Workshop Management | EV Diagnostics | Battery & Electrical Systems | Warranty | Customer Handling | Technician Management | Service Operations | Workshop Productivity

Apply Now:

Interested candidates may share their updated CV:

Email: [email protected]

Contact: +91 78350 45976 / +91 97116 68628

Please mention the position applied for GM Service / Service Manager EV.

Note: Candidates will be considered for the appropriate position based on their experience, technical expertise, leadership capability, and overall suitability.

📌 Walk-in || General Manager Service (Delhi)
🏢 Lamba Automobile
📍 Delhi