Job Purpose The Billing Assistant will be responsible for managing billing-related activities for elite patients and their attendants at Apollo One, ensuring accurate, timely, transparent, and courteous service. The role will coordinate closely with clinical, front-office, insurance, pharmacy, diagnostics, and other support teams to provide a seamless premium patient experience.

Key Responsibilities

- Handle billing activities for elite/VIP patients with a high level of professionalism, courtesy, and confidentiality.

- Generate and process accurate bills, estimates, receipts, refunds, and other billing-related documents as per hospital protocols.

- Explain billing details, charges, packages, and payment procedures to patients and attendants in a explicit and courteous manner.

- Ensure timely processing of bills to minimize waiting time for patients and attendants.

- Coordinate with doctors' secretaries, nursing, diagnostics, pharmacy, front office, insurance, and other departments for accurate billing.

- Verify patient details, services availed, packages, discounts, approvals, and other relevant billing information before finalizing bills.

- Handle cash, card, UPI, online payments, and other approved modes of payment while following established financial procedures.

- Assist with advance payments, adjustments, refunds, and final settlements as per organizational guidelines.

- Coordinate with the insurance/TPA team wherever applicable and facilitate smooth documentation and approval processes.

- Maintain complete and accurate billing records and ensure proper documentation.





- Address billing-related queries and concerns professionally and escalate complex issues to the appropriate authority.

- Maintain strict confidentiality of patient information, financial details, and other sensitive records.

- Proactively coordinate with relevant teams to identify and resolve billing discrepancies.

- Ensure compliance with Apollo One's billing policies, SOPs, audit requirements, and service standards.

- Support the team during high-profile or special patient visits by ensuring billing requirements are handled discreetly and efficiently.

- Maintain a calm, polished, and service-oriented approach, particularly while handling sensitive or high-value transactions.

- Provide appropriate follow-up on pending payments, approvals, or billing corrections.

Desired Candidate Profile

- Graduate in Commerce, Accounting, Finance, Hospital Administration, or a related field.

- 14 years of experience in hospital billing, healthcare administration, hospitality, banking, or a premium customer-service environment.

- Prior experience in hospital billing or handling VIP/HNI customers will be an advantage.

- Good knowledge of billing processes, payment modes, and basic accounting principles.

- Strong numerical and analytical skills with excellent attention to detail.

- Good verbal and written communication skills.

- Pleasant personality with a patient-centric and service-oriented approach.

- Ability to maintain confidentiality and handle sensitive financial and patient information.

- Good computer skills and familiarity with hospital information systems/billing software.

- Ability to work effectively with multiple departments and manage priorities in a fast-paced environment.

📌 Walk-in || Billing Assistant (Chennai)
🏢 Apollo Hospitals
📍 Chennai