Virtual Drive for Customer Support Executive (Voice) for HCLTECH HCL Tech Hiring for US/UK Voice Process 26 Sept 2026 Virtual Drive Timing- 11:00 AM-12:30 PM 26-Sept-26 (Saturday) Join: https://teams.Microsoft.Com/meet/479591562317911?p=i5vhu4NAeXOB3HDXve Meeting ID: 479 591 562 317 911 Passcode: bX2qy9U3 Designation: Customer Care Representative-Freshers Any Grad/UG can apply (No Regular Students / No Law Graduate) BE B.Tech, MTech, BCA and MCA is not eligible.

Work Location: Noida Two Way Cabs Available Special Note:

- The candidate will be available to join the interview only until 12:30 PM today.
- We are considering only candidates from the Delhi NCR location.

- Customer Service Executive - Fresher Candidate will serve as customer service executive resolving customer queries in line with the client and business guidelines. Individuals with experience in handling Inbound calls from US/UK customers.





Work Experience & Qualification criteria:

- Excellent communication skills - both verbal and written - with a skilled telephone etiquette
- Helpful, empathetic, and enthusiastic about customer service
- Freshers in US/UK Inbound calling preferably in Banking domain - Answer all inbound queries as per call flow procedure.
- Adherence to process to ensure high quality and customer service.
- Follow escalation procedures for issues uncontrollable at agent level First call resolution.
- Break schedule adherence.
- Involvement in motivational activities, implementing feedback given during monitoring sessions.
- Updating various logs like escalation log, complaint tracker etc.
- Ensuring data security - proprietary data of customers

📌 Virtual Drive For Freshers - Customer Service - 26 Sep 2026 (Aligarh)
🏢 HCLTech
📍 Aligarh