Customer Support Executive – Voice

Location: Kakkanad, Kochi

Salary: ₹2.72 – ₹3.50 LPA

Qualification: Plus Two & Above

⚡ Joining: Immediate Joiners Preferred

Process: Retail Voice Support

Shift: Rotational | Night shifts common

About the Role

We are looking for Customer Support Executives to handle inbound calls and assist employees/customers with queries, requests, and support-related concerns.

Key Responsibilities

- Handle inbound voice calls professionally.
- Assist with customer/employee queries and requests.
- Resolve issues or escalate when required.
- Maintain accurate call records.
- Deliver a positive customer experience.

Requirements

- Solid spoken English – CEFR B2 level .
- Good listening and problem-solving skills.
- Customer-focused attitude.
- Comfortable with rotational shifts and week-offs.
- Willing to work night shifts.
- Immediate joiners preferred.

? Cab Facility: Available from 6:30 PM – 6:30 AM within approximately 25 KM of the office.

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