Travel Operations & Client Servicing Executive

Company: TripKadaii.com

Location: Coimbatore

Employment: Full-time

Role: Travel Operations & Client Servicing Executive

About TripKadaii.com

TripKadaii.com is a travel company specialising in international and domestic holidays, customised trips.

We are looking for a responsible, proactive and highly organised Travel Operations & Client Servicing Executive to take complete ownership of customer bookings after the sale is confirmed.

This is a hands-on role. You will be coordinating with customers, DMCs, hotels, airlines and other travel partners and ensuring that every booking runs smoothly from confirmation until the customer returns home.

What you will be responsible for?

Once a booking is confirmed by the sales team, you will take over the complete operational process.

DMC & Supplier Coordination

- Coordinate with international and domestic DMCs, hotels, transport providers and activity providers.
- Send booking requirements and collect confirmations.
- Follow up regularly with suppliers for pending confirmations.
- Verify hotels, transfers, activities, sightseeing and other inclusions against the confirmed itinerary.
- Identify and resolve discrepancies before they become customer issues.
- Maintain proper records of all supplier communications and confirmations.

Customer Coordination

- Take ownership of customers after booking confirmation.
- Communicate booking updates clearly and professionally.
- Create and manage customer WhatsApp groups.
- Share vouchers, confirmations, itineraries and other required documents.
- Respond to customer queries related to their upcoming trip.
- Conduct pre-departure calls and ensure customers have everything required before travel.
- Coordinate with customers during the trip whenever operational assistance is required.
- Follow up after the trip where required.

Payments & Booking Follow-up

- Track customer payment schedules and send timely reminders.
- Track DMC/supplier payment deadlines.




- Remind the management team about upcoming supplier payments.
- Follow up with DMCs regarding payment-linked confirmations.
- Maintain accurate records of booking and payment status.

Flights & Visa Coordination

- Coordinate flight bookings and ticketing requirements with customers/suppliers.
- Assist customers with flight-related information and changes.
- Coordinate basic visa documentation and follow-ups according to TripKadaii's process.
- Maintain visa checklists and ensure customers submit required documents on time.
- Track visa application progress and communicate updates to customers.

Pre-Departure & Quality Checks Before every customer's departure, you will be responsible for ensuring that:

- Hotels are confirmed.
- Transfers are confirmed.
- Activities and sightseeing are confirmed.
- Flight details are checked.
- Vouchers are shared.
- DMC/driver/contact details are available.
- Customer documents are in place.
- Any pending payment or requirement has been followed up.
- The customer knows what they need to do before and during the trip.

What we are looking for We need someone who is:

- Extremely organised and detail-oriented.
- Good at following up without being repeatedly reminded.
- Comfortable handling multiple bookings simultaneously.
- Excellent at WhatsApp, email and phone communication.
- Comfortable speaking to customers professionally.
- Comfortable coordinating with DMCs and travel suppliers.
- Good at maintaining checklists, trackers and deadlines.
- Able to identify problems before the customer does.
- Calm and solution-oriented when something goes wrong.
- Willing to take ownership rather than simply waiting for instructions.




- Comfortable working in a fast-paced travel environment.
- Positive with Google Sheets/Excel, Gmail, WhatsApp and basic digital tools.
- Available to handle genuine travel emergencies when required.

The most important quality Ownership.

We are looking for someone who sees a booking and thinks:

"What needs to happen next, and have I completed it?"

rather than waiting for someone to tell them what to do.

You should be comfortable managing a booking from confirmation to completion with minimal supervision.

Experience

Preferred:

- 2–3 years of experience in travel operations, travel agency, DMC, tour operations, customer servicing or a similar role.
- Experience handling international travel bookings is an advantage.
- Experience coordinating with DMCs is a strong advantage.

This role is NOT for you if

- You are a fresher
- You need to be reminded about every task.
- You are uncomfortable making follow-up calls.
- You don't like dealing with customers.
- You struggle to manage multiple deadlines.
- You tend to wait for instructions instead of taking initiative.
- You are looking for a purely desk-based administrative role.

What you will get

- Work directly with the founder and be involved in real travel operations.
- Exposure to international travel, DMCs, hotels, flights, visas and customised holidays.
- Opportunity to grow into a senior travel operations/management role.
- A fast-paced environment where you will have significant responsibility and ownership.

How to apply Send your CV + a short introduction about yourself + details of your previous travel/operations experience to:

[[email protected] / +91 (phone hidden)]

Please mention "Travel Operations Executive Hiring" in the subject/message.

Location: Coimbatore | Full-time

Pay: ₹25,000.00 - ₹35,000.00 per month

Experience

- Operations: 2 years (Required)

Language:
- English (Required)
- Tamil (Required)

Location:
- Coimbatore, Tamil Nadu (Required)

Work Location: In person

📌 Travel sales and operations agent (Coimbatore)
🏢 Tripkadaii.com
📍 Coimbatore