VA Training & L&D; Specialist

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nHybrid (Gurgaon)

nFull-time | Eastern Shift (5:30 PM – 2:30 AM IST)

nExperience Required: 3–5+ Years

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nAbout Triple

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nAt Triple, we help founders, executives, and quick-growing businesses scale with high-performance virtual assistants. We’re building a modern VA ecosystem powered by operational excellence, communication mastery, AI tools, and smart systems.

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nWe are now looking for a VA Training & L&D; Manager who can build and lead world-class training programs for virtual assistants across communication, execution, productivity, AI enablement, and client management.

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nThis is not a traditional trainer role. We’re looking for someone who deeply understands the global virtual assistant space and can create high-impact training systems that transform candidates into elite virtual assistants.

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nRole Overview

nYou will be responsible for designing, executing, and continuously improving the end-to-end training framework for our virtual assistants.

nThis role combines:

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- Training delivery
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- Curriculum development
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- Learning & development strategy
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- Stakeholder collaboration
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- Quality control
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- AI enablement
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- Operational readiness
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nYou should be capable of building structured onboarding programs, assessment frameworks, AI training modules, mock client simulations, and continuous upskilling systems aligned with both company standards and client requirements.

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nKey Responsibilities

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nTraining & Curriculum Development

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- Build comprehensive training programs for virtual assistants from beginner to advanced levels
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- Design onboarding bootcamps, certification programs, and skill-development tracks
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- Create SOPs, playbooks, assignments, assessments, role-play scenarios, and evaluation systems
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- Develop modern AI-focused training modules for productivity and operational efficiency
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- Continuously improve training content based on cohort performance, operational gaps, and client feedback
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nLive Training & Facilitation

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- Conduct live virtual training sessions for VA cohorts
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- Coach trainees on communication, professionalism, confidence, and execution standards
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- Run mock client interactions and practical simulations
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- Deliver actionable and constructive feedback to trainees
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- Identify underperforming trainees early and implement improvement plans
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nCommunication & Client Readiness Training

nTrain VAs on:

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- Business communication
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- Professional email writing
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- Executive communication
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- Client interaction & professionalism
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- Meeting etiquette
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- Active listening
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- Remote work discipline
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- Problem-solving & ownership mindset
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nTools & Productivity Training

nTrain candidates on:

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- Google Workspace
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- Microsoft Office
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- Notion
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- ClickUp
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- Asana
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- Trello
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- Slack
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- Zoom
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- Calendly
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- CRM tools
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- AI tools such as ChatGPT, Claude, Gemini, Perplexity, Zapier, Make, etc.
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nVirtual Assistant Operations Training

nTrain VAs on:

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- Calendar management
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- Email management
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- Task tracking & prioritization
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- Meeting coordination
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- Travel booking
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- Documentation & reporting
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- Research tasks
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- SOP execution
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- Follow-up systems
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- Founder & executive support workflows
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nTraining Strategy & Stakeholder Management

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- Design and continuously improve training programs based on evolving company goals and client requirements
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- Work closely with leadership, operations teams, and external stakeholders to identify skill gaps and develop relevant learning modules
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- Customize training frameworks for different client accounts, industries, and workflows
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- Introduce new modules around emerging AI tools, automation systems, and operational best practices
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- Collaborate with client-facing teams to ensure VAs meet client expectations and service standards
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- Build scalable learning systems and facilitator documentation to support company growth
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nAssessment, Reporting & Quality Control

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- Design and run scored assessments, certifications, and readiness evaluations
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- Track trainee progress, certification rates, and performance metrics
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- Maintain training dashboards and reports
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- Analyze cohort data and identify recurring gaps or trends
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- Ensure training quality standards remain consistently high across all cohorts
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nMust Haves

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- 3–5+ years of experience in corporate training, L&D;, operations training, or virtual assistant management
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- Strong understanding of the virtual assistant / executive assistant ecosystem
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- Proven experience conducting live virtual training sessions
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- Experience creating structured training programs and assessments from scratch
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- Excellent spoken and written English
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- Strong familiarity with productivity, project management, and collaboration tools
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- Strong understanding of remote work culture and client servicing
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- Ability to coach, mentor, and evaluate operational talent
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- Strong ownership mindset with excellent execution ability
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- Comfortable working in the Eastern Shift (5:30 PM – 2:30 AM IST)
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nGood to Haves

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- Experience working with US/UK clients
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- Background in BPO, staffing, customer success, operations, or executive assistant roles
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- Prior experience as a Virtual Assistant or Executive Assistant
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- Experience building AI adoption or automation workflows
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- Familiarity with LMS platforms and training analytics
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- Experience with SOP creation and process documentation
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- Accent neutralization or communication coaching experience
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nWhat We’re Looking For

nWe want someone who:

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- Thinks like an operator, not just a trainer
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- Can build scalable systems, not just presentations
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- Understands modern AI-powered workflows
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- Can translate operational gaps into structured learning programs
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- Maintains high standards for communication and execution
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- Enjoys mentoring and developing people
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- Can collaborate cross-functionally with leadership, operations, and external stakeholders
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nSuccess Metrics

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- High trainee certification and placement-readiness rates
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- Solid client satisfaction scores post-placement
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- Improved communication and operational quality across VA cohorts
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- Reduced onboarding-to-deployment timelines
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- Adoption of AI workflows and productivity systems across teams
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nWhy Join Triple?

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- Opportunity to shape the future of AI-enabled virtual assistants
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- High ownership and freedom to build systems from scratch
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- Work directly with founders and global clients
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- Fast-growing, ambitious environment
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- Opportunity to build and lead the L&D; function at scale
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📌 Training And Development Officer (Patna)
🏢 Triple
📍 Patna