Job Title:

Grievance Manager-TPP

Job Details:

Business Unit: Third Party Products Grievance, Audit and Compliance

Team: Central Team

Reports to: TPP - Grievance Product Head

Location: Mumbai

Job Function: TPP -Insurance

Role Type: Individual Contributor

Direct Reportees: Nil

Travel: Nil

Job Band Range: E3-E4

Job Purpose:

Resolve Life/Non-Life Insurance complaints

Coordinate resolution with internal/external partners

Maintain records

Refer staff actions

Highlight process improvements

Job Responsibilit****ies:

Monitor and track all insurance grievances

Manage and close complaints within 5 days

Track cases via CRM

Escalate for timely closure

Maintain 12hr mail revert TAT

Report denial cases to committee

Obtain Ombudsman ratification for denials

Ensure committee cases are complete

Track complaint closure quality (RCA)

Maintain RCAs and process improvements

Achieve >=95% quality score

Maintain daily complaint records

Send daily/weekly dashboards

Release monthly complaint analysis

Share tranche report

Maintain regulatory communication records

Track recent regulations

Handle regulatory reporting/KO updates

Conduct monthly re-classification

Track refund TATs

Undertake minor product initiative monthly

Undertake major product initiative quarterly

Share staff action cases with SPOC

Track staff action cases

Track refund/fund transfer cases

Educational Qualifications:

Graduation

IRDAI Certification (optional)

Key Skills:





Detail orientation

Investigation

Planning

Organizing

Communication

Insurance product knowledge

Experience Required:

2-3 years minimum

Insurance product exposure (preferred)

Major Stakeholders:

Customers

Branch Banking Team

Operations

Insurers

Audit & Compliance Team

QIG

Skills

Refer to the

About HDFC Bank

HDFC Bank is one of India’s leading private banks. The Housing Development Finance Corporation Limited or HDFC Ltd was among the first financial institutions in India to receive an “in principle” approval from the Reserve Bank of India (RBI) to set up a bank in the private sector. This was done as part of RBI’s policy for liberalization of the Indian banking industry in 1994. HDFC Bank was incorporated in August 1994 in the name of HDFC Bank Limited, with its registered office in Mumbai, India. The bank commenced operations as a Scheduled Commercial Bank in January 1995. As of March 31, 2026, the Bank’s distribution network was at 9,689 branches and 21,172 ATMs across 4,175 cities / towns as against 9,455 branches and 21,139 ATMs across 4,150 cities / towns as of March 31, 2025. 50% of the branches are in semi-urban and rural areas. In addition, the Bank has 14,400 business correspondents, which are primarily manned by Common Service Centres (CSC). The Bank’s international operations comprise five branch

View more

📌 TPP Grievance Manager-TPP (Mumbai)
🏢 HDFC Bank
📍 Mumbai