Area(s) of responsibilityJD - Program ManagerKey Responsibilities Presales Engagement

- Collaborate with sales teams to qualify opportunities and craft winning proposals
- Bring consulting and solution-driven approach to winning deals in CX solution area
- Drive discovery workshops to capture CX business objectives, pain points, and success metrics

Solution Architecture & Design

- Define high-level and detailed solution blueprints spanning CRM, Commerce, ECM, Portals
- Rapidly prototype POCs and interactive demos showcasing solution value and extensibility
- Tailor demos to client-specific scenarios using CX platform SDKs and low-code tools

Client Interfacing & Stakeholder Management

- Present architectures, roadmaps,



and governance frameworks to executive and technical stakeholders
- Lead alignment sessions to ensure solution components meet business, security, and compliance requirements
- Able to work independently with customer stakeholders - Business Process Owners/ SMEs/ Process Sponsors/ IT Leaders

Solution Delivery Guidance

- Partner with development and delivery teams to validate design, review code, and enforce best practices

Locations

- Country/Region: IN
- Requisition ID: 34976
- Work Model:
- Position Type:
- Salary Range:
- Location: INDIA - PUNE - BIRLASOFT OFFICE - HINJAWADI

📌 Title: Program Manager,F&O and Presales (India)
🏢 Birlasoft
📍 India