Telecaller Executive

Company: Shree Ji Steel Private Limited

Location: Sector V, Salt Lake, Kolkata – In office

Employment Type: Full-Time | Permanent

Salary: ₹12,000 – ₹16,000 per month + Performance-Based Incentives

Experience: 1–2 Years

Qualification: Graduate Preferred

Working Hours:

Monday to Friday: 11:00 AM – 8:00 PM

Saturday: 11:00 AM – 6:30 PM

About Shree Ji Steel

Shree Ji Steel Private Limited is a rapidly growing company in the iron and steel industry, engaged in the manufacturing, trading, and export of high-quality steel products.

We serve customers across India and focus on quality, competitive pricing, customer satisfaction, transparent business practices, and long-term B2B relationships.

We are looking for an energetic and target-oriented Telecaller Executive to support our sales team through outbound calling, lead generation, prospect identification, initial customer communication, and lead qualification.

Job Summary The Telecaller Executive will be responsible for contacting prospective customers, introducing the company and its product range, understanding basic customer requirements, qualifying potential business opportunities, and forwarding genuine leads to the concerned Sales Executive.

The candidate will act as one of the first points of contact between Shree Ji Steel and potential customers and will play an important role in generating new sales opportunities.

Key Responsibilities

1. Lead Generation

- Make outbound calls to potential customers using company databases, online sources, and assigned lead lists.
- Identify companies, businesses, contractors, dealers, and decision-makers who may have requirements for steel products.
- Generate new business leads through telecalling and other assigned lead-generation activities.
- Introduce Shree Ji Steel and its product range professionally to prospective customers.
- Identify potential customers based on their industry, business type, location, and requirements.
- Maintain a consistent daily calling and lead-generation activity.

1. Lead Qualification

- Understand the customer's basic requirement during the initial conversation.
- Collect relevant information such as:
- Product required
- Size / specification
- Approximate quantity
- Application / project requirement
- Delivery location
- Expected purchase timeline
- Company name
- Contact person
- Designation
- Contact details
- Identify whether the prospect has a genuine or potential business requirement.




- Categorize leads according to quality, requirement, and potential.
- Forward qualified leads to the concerned Sales Executive / Business Development Team.

1. Initial Customer Communication

- Clearly explain the company's profile, product categories, and business capabilities.
- Communicate professionally with prospective customers over the phone.
- Understand customer requirements through effective questioning and active listening.
- Answer basic questions about the company and product range.
- Create initial customer interest and identify potential business opportunities.
- Do not make unauthorized commitments regarding pricing, delivery, credit terms, or product availability.
- Escalate technical, pricing, commercial, or detailed product queries to the appropriate sales team.

1. Sales Team Coordination

- Share qualified leads and complete customer requirement details with the concerned Sales Executive.
- Ensure that customer information is accurate and complete before transferring the lead.
- Coordinate internally regarding newly generated leads and lead allocation.
- Inform the sales team about important information received from prospects.
- Maintain proper lead ownership and avoid duplicate lead entries.
- Follow the company's lead-transfer process.

1. CRM & Daily Reporting

- Maintain accurate records of calls, prospects, requirements, and lead status in the company's CRM/software.
- Update daily calling and lead-generation activities on time.
- Maintain an organized database of potential customers and decision-makers.
- Prepare daily and weekly calling and lead-generation reports.
- Track:
- Total calls made
- Connected calls
- Unconnected calls
- Interested prospects
- Qualified leads
- Leads transferred to Sales
- Ensure that all customer information is entered accurately into the CRM/system.

What This Role Does NOT Include The Telecaller Executive will primarily focus on lead generation and lead qualification.

Required Skills

- Excellent verbal communication skills in English, Hindi, and Bengali.
- Good listening, questioning,



and customer-interaction skills.
- Ability to identify genuine business opportunities.
- Strong convincing and interpersonal skills.
- Professional telephone etiquette.
- Comfortable making a high volume of outbound calls.
- Good data-entry and documentation skills.
- Basic knowledge of MS Excel, MS Word, CRM, and calling software.
- Good coordination and follow-up skills.
- Ability to accurately record customer requirements.
- Target-oriented approach with a positive attitude.
- Ability to work independently and as part of a sales team.
- Willingness to learn about steel products and the B2B sales process.

Qualifications & Eligibility
- Graduate in any discipline preferred.
- 1–2 years of experience in Telecalling, Pre-Sales, Lead Generation, Inside Sales, Customer Support, or a similar role preferred.
- Experience in steel, construction materials, building materials, engineering, manufacturing, industrial products, or B2B sales will be an added advantage.
- Candidates with strong communication skills and an interest in sales may also apply.

Key Performance Indicators (KPIs) Performance will be evaluated based on:
- Daily outbound calls.
- Connected calls.
- Meaningful customer conversations.
- Qualified leads generated.
- Lead qualification rate.
- Accuracy and completeness of customer information.
- Qualified leads successfully transferred to the Sales Team.
- CRM/data-entry accuracy.
- Daily and weekly reporting discipline.
- Achievement of assigned calling and lead-generation targets.

What We Offer
- Fixed monthly salary with performance-based incentives.
- Professional training and product knowledge development.
- Opportunity to build a career in B2B sales and lead generation.
- Career growth opportunities.
- Supportive and professional work environment.
- PF, ESI, Health Insurance, and other applicable employee benefits.

Benefits
- Health Insurance
- Provident Fund (PF)
- ESI
- Paid Sick Leave
- Performance-Based Incentives

Work Location In Person – Sector V, Salt Lake, Kolkata To Apply Interested candidates can send their updated resume to:

[email protected]

Subject: Application for Telecaller Executive – [Candidate Name]

Pay: ₹12,000.00 - ₹16,000.00 per month

Application Question(s)

- Are you comfortable to work at afternoon shift (Shift Timing: 11 a.m. to 8 p.m.| Monday to Friday, 11 a.m. to 6:30 p.m. |Saturday) ?

Work Location: In person

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