Job DescriptionRoles and Responsibilities:

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- Provide service and customer support during remote meetings and interactions.
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- Install POS software onclients' systems or devices efficiently.
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- Conduct training sessions to help clients understand and use the product effectively.
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- Diagnose errors or technical problems and determine proper solutions to resolve client queries.
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- Create, maintain, and implement SOPs to standardize support processes.
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- Hands-on experience with Windows, Linux, and Mac OS environments.
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- Research and identify solutions for software and hardware issues.
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- Troubleshoot technical issues, including account setup, system errors, and network configurations.
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- Ask targeted questions to quickly identify the root cause of issues and provide resolutions.
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- Communicate with clients through phone, email, or chat to resolve technical challenges.
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- Ensure all technical issues are logged properly with detailed documentation.
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- Build and maintain positive relationships with international customers, ensuring high levels of satisfaction.
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- Flexibility to work in rotational shifts to support international time zones.
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nAdditional Qualification and Skills:

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- Software Installation and Training.
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- Flexibility to work in rotational shifts to support international time zones.
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📌 Technical Support Engineer (Ahmedabad)
🏢 Petpooja
📍 Ahmedabad