Hiring – Technical Sales & Customer Support Executive

We are hiring for a Technical Sales & Customer Support Executive to handle customer queries, provide technical assistance, and identify relevant sales and upselling opportunities.

Position

Technical Sales & Customer Support Executive

Experience

6 Months – 3 Years

Work Mode

Work from Office

Job Responsibilities

- Handle inbound customer calls and provide professional customer support.
- Understand customer requirements and troubleshoot basic technical issues.
- Assist customers with internet, connectivity, website, account, or technology-related queries.
- Identify opportunities for upselling and cross-selling based on customer requirements.
- Recommend suitable products, upgrades, and additional services.
- Explain product features, perks, pricing, and usage clearly.
- Handle customer objections and convert suitable opportunities into sales.
- Maintain strong customer satisfaction while achieving sales and productivity targets.
- Accurately document customer interactions and sales activities in the system.
- Escalate complex technical issues to the appropriate team when required.

Preferred Experience

Candidates with experience in

- Technical Support
- Customer Support
- Technical Sales
- Inside Sales
- Telecom / ISP / Broadband
- Wi-Fi / Router Sales
- International BPO




- Customer service with upselling/cross-selling

Key Skills
- Excellent English communication skills
- Strong customer-handling skills
- Basic technical troubleshooting ability
- Sales and upselling skills
- Objection handling
- Problem-solving ability
- Good listening and probing skills
- Comfortable working with sales targets and KPIs
- Ability to explain technical products in simple language

Products/Areas Candidates Should Be Comfortable With Candidates with knowledge of Wi-Fi routers, broadband/internet connectivity, domains, hosting, websites, email, SSL, or other technology products will be relevant.

Ideal Candidate A candidate who can understand a customer's problem, troubleshoot it, recommend the right technical solution, and identify a genuine sales opportunity while maintaining a positive customer experience.

Interested candidates can share their updated resume to apply.

Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits

- Commuter assistance
- Health insurance
- Provident Fund

Application Question(s):
- Are you comfortable with Airoli, Navi mumbai location ?
- Are you comfortable with Rotational Shifts and week offs? Cab Facility available to limited areas.
- What is your current and expected salary ?

Work Location: In person

📌 Technical Support Executive (Navi Mumbai)
🏢 Scpl
📍 Navi Mumbai