Role & responsibilities

We are looking for a proactive Team Leader to manage in-house and client-based IT infrastructure teams. The role involves ensuring smooth operations, maintaining SLA compliance, and driving team performance while coordinating with clients, management, and HR. The ideal candidate will combine strong technical knowledge with leadership and communication skills.

- Lead and coordinate in-house and in office technical teams, ensuring SLA adherence and timely issue resolution.
- Act as the primary contact between clients, internal teams, and management for all operational matters.
- Conduct regular meetings with IMS clients to gather feedback on service quality, drive improvements, and manage the team accordingly.
- Travel to client locations in Chennai and Bengaluru as required for discussions, projects, and reviews.
- Arrange backup or replacement for team members on leave to maintain service continuity.
- Conduct performance tracking, review meetings with clients, and report key operational metrics.
- Identify skill or resource gaps, assist HR in recruitment, and interview suitable candidates for IMS or in-house teams.
- Support onboarding, training,



and knowledge transfer of new or transitioning team members.
- Manage shift schedules, resource rotations, and overall availability planning.
- Identify operational risks, initiate corrective actions, and drive process or service improvements.

Preferred candidate profile

- Bachelors degree in computer science, IT, or related field.
- 3.55 years of experience in IT infrastructure roles with 1–2 years in team leadership.
- Experience managing multi-location teams deployed at customer sites, with a keen interest in project management.
- Strong understanding of network, server, security, and service desk operations.
- Experience in incident/problem management and escalation handling.
- Good communication, coordination, and documentation skills; fluency in English.
- Familiarity with ITIL framework and managed service delivery practices.
- ITIL Intermediate or higher certification.
- Experience in multi-client or managed service environments.
- Knowledge of ITSM tools, automation, or an additional language.
- Certifications not mandatory

📌 Team Leader - IMS & In-House (Chennai)
🏢 Talent Corner HR Services
📍 Chennai