nWe are hiring an experienced Team Leader for an International Voice Process – Customer Support.
nKey Responsibilities:
n
n
- Lead and manage a team of voice process agents.
n
- Monitor performance, productivity, quality and customer satisfaction.
n
- Handle escalations and coordinate with QA, Training and WFM teams.
n
- Conduct coaching, feedback sessions and team huddles.
n
- Drive SLA/KPI adherence and process improvement.
n
nRequirements:
n
n
- 4+ years of experience in an International Voice Process.
n
- 1–2 years of Team Leader/leadership experience.
n
- Banking, Insurance or Financial Services process experience in Customer Support is required.
n
- Robust English communication and people-management skills.
n
- US client-handling experience preferred.
n
- Bachelor’s degree or equivalent.
n
nLocation: Mohali
nShift: US Hours
📌 Team Leader (Sahibzada Ajit Singh Nagar)
🏢 Impetus Career Consultants
📍 Sahibzada Ajit Singh Nagar
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.