Roles & Responsibilities

- Supervise and manage the outbound calling team handling customer outreach for short-term personal loan products

- Lead a team of minimum 10 executives and ensure smooth day-to-day outbound operations

- Drive the team to achieve daily, weekly, and monthly business targets

- Monitor calling productivity, connect rates, conversion rates, login/disbursement performance, and other key process metrics

- Ensure effective follow-up with customers and maximize opportunities through outbound calling

- Provide regular coaching, guidance, and feedback to team members to improve productivity and conversion

- Conduct regular call quality assessments and ensure adherence to defined calling processes and customer communication standards

- Handle escalations and support executives in resolving complex customer queries and objections

- Identify performance gaps at individual and team levels and implement corrective action plans

- Prepare and maintain daily/weekly performance reports and share key insights with management

- Coordinate with Underwriting, Customer Support, Collections, and other teams to ensure smooth customer journey and process efficiency

- Motivate the team to consistently achieve and exceed assigned targets

- Maintain a disciplined, collaborative, and positive team environment while ensuring high accountability and performance standards

Ideal Candidate





- Strong Outbound Calling Team Leader Profile with fintech / digital-lending background and team-handling experience

- Mandatory (Experience 1): Must have a minimum of 2+ years of relevant experience in outbound calling / team handling

- Mandatory (Experience 2): Must have experience leading and managing an outbound calling team, driving daily, weekly, and monthly business targets.

- Mandatory (Experience 3): Must have a robust understanding of outbound calling processes, customer handling, and performance management (monitoring productivity, connect rates, conversion rates, login/disbursement metrics).

- Mandatory (Skill 1): Must have a strong target-oriented approach with the ability to drive team performance, coach team members, and implement corrective action plans for performance gaps

- Mandatory (Skill 2): Must be able to conduct call quality assessments, handle escalations, and support executives in resolving complex customer queries and objections.

- Mandatory (Communication): Must be proficient in Hindi and English (written and verbal)

- Mandatory (Domain): Must have experience in Fintech, Digital Lending, Personal Loans, or related financial services.

- Mandatory (Note 1): Must be willing to work on Sundays / holidays and extended hours as per business requirements.

Pay: From ₹50,000.00 per month

Benefits

- Paid sick time

- Paid time off

Application Question(s)

- Your Current CTC and Your Notice Period

Experience

- Total: 3 years (Required)

Work Location: In person

📌 Team Leader - Outbound Sales (Fintech, Lending) (Pune)
🏢 Qualitrix Technologies
📍 Pune