Job Summary Cisco Confidential : Salesforce Operations Analyst (Contract)

Department: Sales Operations / Sales Business Unit

Position Type: Contract (6-12 Months)

Location: India

Role Summary The Salesforce Operations Analyst will serve as a critical link between the Partners, Sales leads, Program and the Operations. Your primary mission is to address partners and Sales team questions and/or issues coming from different support queues (Salesforce INH, Partner portal access, Influence, Deal reg etc.) You will be responsible for analyzing the business challenges as per functionality established in Salesforce and resolve them by standard governed rules. You will not be working on technical fixes or enhancements but might be responsible for completing UATs once the technical team completes system fixes and/or enhancements.

Your primary role will be as a CRM support analyst that improves operational efficiency and partner experience overall.

Key Responsibilities This individual works with a spirit of positive "can do" energy, flexibility, attention to detail and proactiveness. While this role does not require actual training delivery, applicants should be natural facilitators and collaborators who are comfortable hosting events and managing a virtual classroom when needed. The person in this role:

- Supports helpdesk (contact onboarding and LMS provisioning) and improvement priorities (data projects)
- Plays a key role in system integration activities
- Supports Partner lifecycle (Onboarding, Progression, and Offboarding)
- Provides consulting/advocacy and/or addresses issues related to on Partner Operations, Deal Management and Partner HelpDesk
- Facilitates internal audit requirements
- Monitors Slack,



e-mails, and various online and offline support channels to respond to Partner inquiries and support requests
- Provides functional guidance on Legal and Partner Experience initiatives
- Facilitates Leadership for operational questions and tool/system/s functionality
- Reviews actively new technology and creative approaches to evolve onboarding experiences
- Identifies process gaps and looks for process automation/improvement/s opportunities
- Supports Partner project rollouts, fixes, enhancements and improvements
- Partners with Sales Leadership and IT Enablement teams to identify onboarding gaps and gain insights to advise and prioritize existing and future onboarding program development focus areas
- Participates on future Partner Program initiatives

Required Qualifications & Skills

- Experience: 3 years of experience in Sales Operations specifically supporting a Sales Business Unit.
- Technical Skills: exposure in Salesforce Lightning, Reports/Dashboards, and Data Loader. Strong Excel skills (VLOOKUPs, Pivot Tables) for data analysis.
- Analytical Mindset: Ability to debug issues and provide functional solutions to problems.
- Communication: Excellent verbal and written communication skills, with the ability to explain functional concepts to non-technical sales users.
- Adaptability: Proven ability to thrive in a rapid-paced, contract-based environment with changing priorities.

Preferred Skills

- Functional Experience with Salesforce portal and partner lifecycle from onboarding till termination (application, portal access, deal reg, certifications, badges)
- Familiarity with Agile methodologies and tools like Jira.
- Knowledge of Sales Methodologies.

📌 Support Lead (India)
🏢 HCL Technologies
📍 India