Job Summary About the Role We are looking for experienced L1 Technical Support Engineers with a strong background in International Voice Process and Technical Support . The role involves handling inbound calls from global customers and providing L1-level troubleshooting support on IT-related issues.

Key Responsibilities Handle inbound voice calls and provide professional technical support to global users.

Troubleshoot issues related to: IT Service Desk operations MS Office &

- Office 365 VPN connectivity Basic Networking System &
- Browser Troubleshooting Software installation/uninstallation Antivirus support Printer setup & troubleshooting OneDrive &
- OneNote MFA (Multi-Factor Authentication) VDI (Virtual Desktop Infra) Log, track, and follow up on incidents until resolution. Ensure excellent customer experience on every call.

Required Experience &

Skills Mandatory: Minimum 1 year experience in an International Voice Process (USA or UK) Minimum 1 year experience in International Voice Technical Support Technical Skill Requirements (Mandatory): IT Service Desk knowledge MS Office &

- Office 365 troubleshooting VPN Support Basic Networking concepts Desktop/system troubleshooting Browser & software issue resolution Antivirus & printer troubleshooting Familiarity with OneDrive, OneNote Knowledge of MFA &
- VDI environments Ability to handle technical questionnaire during evaluation Work Requirements Willingness to work 5 days a week from office No Work-from-Home option Comfortable working in US (Night) Shift Open to working from Bangalore or Hyderabad client locations Client Location Addresses Bangalore: Wells Fargo, Outer Ring Rd, near New Horizon College, Devarabisanahalli, Kadabeesanahalli, Bengaluru, Karnataka 560103 Hyderabad: Wells Fargo International Solutions Pvt. Ltd., Building 1A, Tower 3, Divyasree NSL SEZ, Survey No. 66/1, Raidurgam Village, Serilingampally, Hyderabad, 500032 Key Responsibilities About the Role We are looking for experienced L1 Technical Support Engineers with a strong background in International Voice Process and Technical Support . The role involves handling inbound calls from global customers and providing L1-level troubleshooting support on IT-related issues.

Key Responsibilities Handle inbound voice calls and provide professional technical support to global users.

Troubleshoot issues related to: IT Service Desk operations MS Office &

- Office 365 VPN connectivity Basic Networking System &
- Browser Troubleshooting Software installation/uninstallation Antivirus support Printer setup & troubleshooting OneDrive &
- OneNote MFA (Multi-Factor Authentication) VDI (Virtual Desktop Infra) Log, track, and follow up on incidents until resolution.



Ensure excellent customer experience on every call.

Required Experience &

Skills Mandatory: Minimum 1 year experience in an International Voice Process (USA or UK) Minimum 1 year experience in International Voice Technical Support Technical Skill Requirements (Mandatory): IT Service Desk knowledge MS Office &

- Office 365 troubleshooting VPN Support Basic Networking concepts Desktop/system troubleshooting Browser & software issue resolution Antivirus & printer troubleshooting Familiarity with OneDrive, OneNote Knowledge of MFA &
- VDI environments Ability to handle technical questionnaire during evaluation Work Requirements Willingness to work 5 days a week from office No Work-from-Home option Comfortable working in US (Night) Shift Open to working from Bangalore or Hyderabad client locations Client Location Addresses Bangalore: Wells Fargo, Outer Ring Rd, near New Horizon College, Devarabisanahalli, Kadabeesanahalli, Bengaluru, Karnataka 560103 Hyderabad: Wells Fargo International Solutions Pvt. Ltd., Building 1A, Tower 3, Divyasree NSL SEZ, Survey No. 66/1, Raidurgam Village, Serilingampally, Hyderabad, 500032 Skill Requirements About the Role We are looking for experienced L1 Technical Support Engineers with a strong background in International Voice Process and Technical Support . The role involves handling inbound calls from global customers and providing L1-level troubleshooting support on IT-related issues.

Key Responsibilities Handle inbound voice calls and provide professional technical support to global users.

Troubleshoot issues related to: IT Service Desk operations MS Office &

- Office 365 VPN connectivity Basic Networking System &
- Browser Troubleshooting Software installation/uninstallation Antivirus support Printer setup & troubleshooting OneDrive &
- OneNote MFA (Multi-Factor Authentication) VDI (Virtual Desktop Infra) Log, track, and follow up on incidents until resolution. Ensure excellent customer experience on every call.

Required Experience &

Skills Mandatory: Minimum 1 year experience in an International Voice Process (USA or UK) Minimum 1 year experience in International Voice Technical Support Technical Skill Requirements (Mandatory): IT Service Desk knowledge MS Office &





- Office 365 troubleshooting VPN Support Basic Networking concepts Desktop/system troubleshooting Browser & software issue resolution Antivirus & printer troubleshooting Familiarity with OneDrive, OneNote Knowledge of MFA &
- VDI environments Ability to handle technical questionnaire during evaluation Work Requirements Willingness to work 5 days a week from office No Work-from-Home option Comfortable working in US (Night) Shift Open to working from Bangalore or Hyderabad client locations Client Location Addresses Bangalore: Wells Fargo, Outer Ring Rd, near New Horizon College, Devarabisanahalli, Kadabeesanahalli, Bengaluru, Karnataka 560103 Hyderabad: Wells Fargo International Solutions Pvt. Ltd., Building 1A, Tower 3, Divyasree NSL SEZ, Survey No. 66/1, Raidurgam Village, Serilingampally, Hyderabad, 500032 Other Requirements About the Role We are looking for experienced L1 Technical Support Engineers with a strong background in International Voice Process and Technical Support . The role involves handling inbound calls from global customers and providing L1-level troubleshooting support on IT-related issues.

Key Responsibilities Handle inbound voice calls and provide professional technical support to global users.

Troubleshoot issues related to: IT Service Desk operations MS Office &

- Office 365 VPN connectivity Basic Networking System &
- Browser Troubleshooting Software installation/uninstallation Antivirus support Printer setup & troubleshooting OneDrive &
- OneNote MFA (Multi-Factor Authentication) VDI (Virtual Desktop Infra) Log, track, and follow up on incidents until resolution. Ensure excellent customer experience on every call.

Required Experience &

Skills Mandatory: Minimum 1 year experience in an International Voice Process (USA or UK) Minimum 1 year experience in International Voice Technical Support Technical Skill Requirements (Mandatory): IT Service Desk knowledge MS Office &

- Office 365 troubleshooting VPN Support Basic Networking concepts Desktop/system troubleshooting Browser & software issue resolution Antivirus & printer troubleshooting Familiarity with OneDrive, OneNote Knowledge of MFA &
- VDI environments Ability to handle technical questionnaire during evaluation Work Requirements Willingness to work 5 days a week from office No Work-from-Home option Comfortable working in US (Night) Shift Open to working from Bangalore or Hyderabad client locations Client Location Addresses Bangalore: Wells Fargo, Outer Ring Rd, near Current Horizon College, Devarabisanahalli, Kadabeesanahalli, Bengaluru, Karnataka 560103 Hyderabad: Wells Fargo International Solutions Pvt. Ltd., Building 1A, Tower 3, Divyasree NSL SEZ, Survey No. 66/1, Raidurgam Village, Serilingampally, Hyderabad, 500032

📌 Sr Administrator (Support & Operations) (India)
🏢 HCL Technologies
📍 India