Key Responsibilities

- Respond promptly and professionally to Instagram Direct Messages (DMs).
- Handle customer inquiries and conversations via WhatsApp.
- Monitor and reply to Instagram comments while maintaining the brand's tone of voice.
- Provide accurate information about products, services, pricing, offers, and policies.
- Maintain response time and customer satisfaction standards.
- Keep records of customer interactions and report recurring issues or customer feedback.
- Stay updated on company products, promotions, and social media guidelines.

Required Skills & Qualifications

- Excellent written communication skills in English
- Ability to multitask and manage multiple conversations simultaneously.
- Familiarity with Instagram and WhatsApp Business.
- Positive attitude, patience, and problem-solving mindset.

Pay: ₹15,000.00 - ₹22,000.00 per month

Benefits

- Cell phone reimbursement
- Versatile schedule
- Food provided
- Internet reimbursement
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Social Media Intern (Delhi)
🏢 Magppie Silverstone
📍 Delhi