Profile

: Shift Manager Roles & Responsibility : Team Management: Supervise and manage the team on the floor, ensuring adherence to schedules, handling escalations, and fostering a collaborative and productive work setting.

Ticket Resolution Oversight: Monitor and oversee the ticket resolution process, ensuring timely and efficient handling of incidents, requests, and problems in alignment with established service level agreements (SLAs Information Reporting to Management: Provide regular updates and reports to higher management regarding team performance, ticket resolution metrics, and operational issues, contributing to informed decision-making.

Incident Management Reporting: Manage and report on incident management activities, including response times,



resolution rates, and post-incident reviews, identifying trends and recommending improvements. Change Management Support: Facilitate change management processes by ensuring team compliance with change procedures, overseeing change implementation during shifts, and reporting on change success rates and potential issues.

Qualifications

Any Graduate Job Location

: CBD Belapur TOTAL Experience : Min. 8 years

Certification

ITIL & PMP.

Salary

As per industry standards.

Industry

IT

Employment Type

Full Time, Permanent

📌 Shift Manager - ITIL (Mumbai)
🏢 Talentgigs
📍 Mumbai