Profile : Shift Manager

nRoles & Responsibility :

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- Team Management: Supervise and manage the team on the floor, ensuring adherence to schedules, handling escalations, and fostering a collaborative and productive work environment.
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- Ticket Resolution Oversight: Monitor and oversee the ticket resolution process, ensuring timely and effective handling of incidents, requests, and problems in alignment with established service level agreements (SLAs
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- Information Reporting to Management: Provide regular updates and reports to higher management regarding team performance, ticket resolution metrics, and operational issues, contributing to informed decision-making.
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- Incident Management Reporting: Manage and report on incident management activities, including response times,



resolution rates, and post-incident reviews, identifying trends and recommending improvements.
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- Change Management Support: Facilitate change management processes by ensuring team compliance with change procedures, overseeing change implementation during shifts, and reporting on change success rates and potential issues.
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nQualifications: Any Graduate

nJob Location : CBD Belapur

nTOTAL Experience: Min. 8 years

nCertification : ITIL & PMP.

nSalary: As per industry standards.

nIndustry: IT

nEmployment Type: Full Time, Permanent

📌 Shift Manager - ITIL (Mumbai)
🏢 Talentgigs
📍 Mumbai