– SERVICE ADVISOR

Company: AYV Bafna Motors

Department: Service

Location: Dondi, Chhattisgarh

Position: Service Advisor – Commercial Vehicles

Industry: Tata Motors Commercial Vehicles (HCV)

Job Purpose To handle customers and commercial vehicles efficiently, prepare accurate job cards and estimates, coordinate with the workshop team, ensure timely vehicle delivery, achieve service revenue targets, and maintain high customer satisfaction.

Key Responsibilities

- Customer Handling
- Receive customers, fleet owners, transporters and drivers professionally.
- Understand and accurately record vehicle complaints and service requirements.
- Maintain solid customer relationships and ensure repeat business.
- Vehicle Inspection & Job Card
- Conduct preliminary vehicle inspection and joint inspection with the customer/driver.
- Prepare accurate job cards with complete complaint details.
- Record vehicle/chassis details, KM reading and required repair work.
- Estimation & Approval
- Prepare repair estimates for parts and labour.
- Explain repair requirements, estimated cost and delivery timeline to customers.
- Obtain customer approval before starting additional repair work.
- Workshop Coordination
- Coordinate with Workshop Manager, Floor In-charge, technicians and Parts Department.
- Monitor job progress and ensure jobs are completed within committed timelines.
- Give priority to VOR (Vehicle Off Road) and breakdown vehicles.
- Vehicle Delivery
- Ensure proper quality check before vehicle delivery.
- Explain repairs carried out, parts replaced and billing details to the customer.
- Ensure timely delivery as per the committed delivery time.
- Service Revenue & Business Development
- Achieve assigned service revenue and labour sales targets.
- Promote Tata Genuine Parts, lubricants, DEF, AMC/Suraksha, extended warranty and other value-added services.
- Identify additional repair and maintenance requirements during vehicle inspection.
- Customer Complaint & Feedback
- Handle customer complaints professionally and ensure timely resolution.




- Follow up after service and obtain customer feedback.
- Work towards improving CSI / Customer Satisfaction Index.
- Documentation & DMS
- Maintain accurate job cards, estimates, invoices and service records.
- Update customer and vehicle information in the DMS/Dealer Management System.
- Maintain proper records of pending, completed and delivered vehicles.
- Target & Performance Monitoring
- Monitor daily job cards, labour sales, parts sales and service revenue.
- Follow up on pending jobs and delayed vehicles.
- Support the Service Manager in achieving monthly workshop targets.

Required Qualification
- Diploma / ITI / B.E. / B.Tech in Automobile or Mechanical Engineering preferred.
- 2–5 years of experience as a Service Advisor in a Commercial Vehicle dealership/workshop.
- Tata Motors Commercial Vehicle experience will be highly preferred.
- Experience with HCV / M&HCV; / fleet customers will be an advantage.

Required Skills
- Strong automobile technical knowledge.
- Excellent customer handling and communication skills.
- Good knowledge of commercial vehicle service and repair processes.
- Job Card, Estimation and DMS knowledge.
- Good coordination with technicians and Parts Department.
- Target-oriented and result-driven approach.
- Complaint handling and problem-solving ability.
- Basic MS Office / Excel knowledge.
- Valid Driving Licence preferred.

Preferred Candidate Profile Preference will be given to candidates having:

- Tata Motors Commercial Vehicle / TASS experience.
- HCV / M&HCV; workshop experience.
- Experience handling fleet owners and transporters.
- Knowledge of Tata Motors service processes and standards.
- Strong customer handling and service revenue orientation.
- Immediate / short-notice joining availability.

Key Performance Indicators (KPI)
- Daily Job Card Generation
- Labour Sales
- Service Revenue
- Vehicle Delivery TAT
- VOR Vehicle Monitoring
- Customer Satisfaction / CSI
- Repeat Customer Retention
- AMC / Value Added Service Sales
- Pending Job Card Reduction
- Customer Complaint Resolution

Pay: ₹15,000.00 - ₹25,000.00 per month Work Location: On the road

📌 Service Advisor (Dondi)
🏢 AYV Bafna Motors
📍 Dondi