Job Summary

We are looking for a proactive and organized Service Coordinator to manage customer service requests, assign field service engineers, and ensure timely resolution of complaints. The role requires strong coordination skills, technical understanding, and the ability to maintain accurate service records.

Key Responsibilities

- Receive and log customer complaints/service requests (calls, emails, portals)

- Analyze issues and assign service engineers based on location, urgency, and expertise

- Coordinate with field engineers for timely visit and resolution

- Track complaint status and ensure closure within defined timelines

- Maintain detailed service records, reports, and history logs

- Follow up with customers to ensure satisfaction after service completion





- Prepare MIS reports (daily/weekly/monthly service status)

- Coordinate for spare parts availability with stores and procurement teams

- Escalate critical issues to management when required

- Maintain proper documentation for warranty and service contracts

Required Skills

- Robust coordination and communication skills

- Ability to handle multiple service requests simultaneously

- Basic technical understanding of transformers / servo stabilizers / electrical systems

- Proficiency in MS Excel and reporting tools

- Problem-solving and customer-handling ability

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Service Coordinator (Noida)
🏢 ABC Transformers
📍 Noida