Hiring | Sr. Quality Analyst International Voice

Location: Hyderabad

Experience: 5+ Years Overall | 2+ Years QA – Mandatory

Process: International Voice – Mandatory

CTC: Up to 9 LPA

Notice Period: Immediate Joiners Only

Qualification: Graduation Mandatory

Shift: Rotational | 5 Days Working 2 week offs

Transport: Available

Key Responsibilities:

- Conduct quality audits and monitor International Voice calls.
- Identify quality/process gaps and perform RCA, 5 Why & Fishbone Analysis.
- Track quality trends and recommend corrective actions.
- Conduct calibration sessions and support quality improvement initiatives.
- Coordinate with Operations and Training teams to improve performance.

Required Skills:

- Solid experience in Quality Auditing & Quality Monitoring.
- International Voice experience is mandatory.
- Strong analytical, communication and problem-solving skills.
- Knowledge of RCA and quality improvement methodologies.

Interested candidates can DM or share their updated CV.

Sharvani HR | (phone hidden)

📌 Senior Quality Analyst / International Voice - Up To 9 LPA (Hyderabad)
🏢 AXIS SERVICES
📍 Hyderabad