Job Summary- Executive (Life & Pension Operations) Location: Chennai

Business Unit: Insurance BPO - Life & Pension Services

Shift: UK / European Business Hours

Employment Type: Fulltime

Role Overview We are seeking a detail-oriented and proactive Executive to support our Life & Pension operations within a global Insurance BPO environment. The role requires strong communication skills, the ability to understand and adhere to service level expectations, and a high degree of adaptability while working with international stakeholders across the UK and Europe.

Key Responsibilities

- Process a variety of Life &

• Pension service requests, adhering to defined SOPs and quality standards.

- Interpret and update policy-related information with accuracy while ensuring compliance with regulatory guidelines.
- Work within established SLA and KPI frameworks, ensuring timely completion of tasks and proactive escalation of risks or delays.
- Communicate effectively-verbally and in writing-with internal teams and UK/European counterparts.
- Utilize workflow management tools, tracking transactions through to completion.
- Participate in audits, reviews, and processimprovement initiatives.
- Adapt quickly to business changes, volume fluctuations,



and new processes in a agile operational environment.

Required Skills &

• Qualifications

- Basic to good proficiency in reading and writing English, including comprehension of business communication.
- Graduate in any discipline (preferably Commerce, Business, or related fields).
- Strong attention to detail and ability to follow process guidelines.
- Understanding of Service Level Agreements (SLAs), quality metrics, and productivity standards.
- Ability to work in a fastpaced and dynamic delivery environment.
- Good analytical mindset and willingness to learn domain-specific knowledge.
- Proficiency in MS Office (Outlook, Excel, Word).

Skill Requirements

- 0-3 years of experience in Insurance BPO, particularly Life &

• Pension operations (e.g., policy servicing, claims, customer updates, benefit administration).

- Exposure to UK/Europe processes or projects involving global stakeholders.

Key Competencies

- Customer-Centric Mindset
- ProblemSolving Ability
- Process Orientation
- Adaptability &

• Learning Agility

- Team Collaboration
- Time Management

Other Requirements

📌 Senior Process Associate (India)
🏢 HCL Technologies
📍 India