About the Role

We are looking for an experienced and highly performance-driven Senior Manager – Tele Sales (Personal Loans) to build, manage and scale our Personal Loan tele-sales function.

The ideal candidate should have strong experience in managing a large inside-sales/tele-sales operation, including 20–30 Tele Sales Executives and 4–5 Team Leaders, with a proven track record of generating ₹20–30 Cr+ monthly loan business/disbursement.

This is a business ownership role, not just a team-management position. The candidate will be responsible for the complete Personal Loan tele-sales function — from lead allocation and calling productivity to login, approval, disbursement and revenue.

Key Responsibilities1. Team & Leadership

- Manage and lead 20–30 Tele Sales Executives through 4–5 Team Leaders.
- Manage Team Leaders and ensure achievement of their respective targets.
- Set daily, weekly and monthly sales targets.
- Conduct daily sales huddles and performance reviews.
- Build a high-performance, target-driven sales culture.
- Coach Team Leaders on productivity, conversion and team management.
- Identify performance gaps and implement corrective action plans.
- Manage hiring, training and onboarding of tele-sales executives.

1. Business & Disbursement Ownership

- Own the overall Personal Loan tele-sales business target.
- Drive the complete sales funnel:

Lead → Calling → Qualification → Login → Approval → Documentation → Disbursement
- Build strategies to consistently increase monthly disbursement.
- Ensure solid follow-up of hot, warm and pending leads.
- Improve lead-to-login and login-to-disbursement conversion.




- Work with lending partners/NBFCs to improve approval and disbursement TAT.
- Take ownership of monthly business and revenue numbers.

1. Sales Operations

Monitor and improve:
- Daily calls per executive
- Connected calls
- Qualified leads
- Login/application volume
- Approval rate
- Sanction amount
- Disbursement amount
- Lead-to-login conversion
- Login-to-disbursement conversion
- Average ticket size
- Revenue/payout
- Agent productivity
- Team Leader productivity

1. MIS & Performance Management

- Maintain daily and weekly sales MIS.
- Review Team Leader-wise and Executive-wise performance.
- Identify high-performing and under-performing teams.
- Analyse lead quality and lead utilization.
- Track funnel leakage and take corrective actions.
- Present weekly business performance to senior management.

1. Training & Sales Excellence

Develop and continuously improve:
- Personal Loan sales pitch
- Customer qualification framework
- Objection handling
- Closing techniques
- Follow-up process
- Product knowledge
- Eligibility understanding
- Cross-sell / upsell opportunities

Ideal Candidate Profile We are specifically looking for candidates who have experience in high-volume Personal Loan tele-sales.

Must Have

- 5–8+ years of overall sales experience.




- Strong experience in Personal Loan / Consumer Finance / Digital Lending.
- Experience managing 20–30 Tele Sales Executives.
- Experience managing 4–5 Team Leaders.
- Proven experience handling a ₹20–30 Cr+ monthly business/disbursement portfolio.
- Strong understanding of the complete Personal Loan sales funnel.
- Experience working with Banks/NBFCs/Fintech lenders/DSA platforms.
- Strong knowledge of CRM, dialer and sales MIS.
- Excellent leadership, communication and target-management skills.

Preferred Background

Candidates from

- Fintech
- NBFC
- Banks
- Digital Lending
- Loan DSA
- Personal Loan Aggregators
- Consumer Finance
- Credit/Loan Marketplace

will be preferred. Key Performance Indicators The candidate will be evaluated on:

Business Generated / Disbursed

Team Productivity

Conversion Rate

Approval Rate

Disbursement Rate

Average Ticket Size

Revenue / Payout

Lead Utilization

Team Attrition

Compensation

Competitive Fixed Salary + Performance Incentive

Compensation will be based on experience, existing business scale and proven performance.

Career Opportunity

This role offers an opportunity to build and scale a large Personal Loan inside-sales function and grow into:

Senior Manager → Associate Sales Head → Sales Head – Lending

Apply

If you have successfully built and managed large Personal Loan tele-sales teams and have a proven track record of generating ₹20–30 Cr+ monthly business, we would like to hear from you.

Apply now and become part of our growing lending business.

resume email [email protected]

📌 Senior Manager – Tele Sales (Personal Loans) (Noida)
🏢 ActivPaisa
📍 Noida