Job Summary

This position is open with Bajaj Finance Ltd.

To do daily fraud monitoring / tracking and provide help to reporting manager in set up various processes with an objective of zero fraud exposure.

Responsibilities Principal Accountabilities

- Do analysis for monitoring suspect transactions.

- Report the findings within timelines to the senior management.

- Investigation Root Cause Analysis of fraud/dispute cases

- Analysis of Direct Fraud Trends Investigation/Action to be taken for limiting the risks.

- Ensure proper handholding on all Automation process RCU projects. Continuously improvement on TAT.

- Share trigger-based data at field for investigation and coordinate with them for timely closure

- Ensure error free dashboards are circulated within defined period

Major Challenges

- Understand complete various processes and prepare data reports / Dashboard

- Daily/weekly/monthly fraud monitoring reports to prepared to minimize fraud.

- Coordination within RCU Field team (Rural + Urban) to ensure the field investigation is done in defined time.

Decisions

- Propose recent strategy for field and HO team to prevent malpractice.

- Propose changes in system and daily reporting in favor of RCU unit.

- Introduce new technology or new ways to control fraud.

Interactions





- Internal Clients - Roles you need to interact with inside the organization to enable success in your day to day work

- Risk Team: To understand and align on policy changes and ascertain impact

- Customer Service, Product and Sales Teams: To understand market challenges and recent fraud trend or complaints related to fraud.

- Business: To align on the RCU controls that directly impacts the business processes, including Cost, TAT or Customer Experience

- External Clients - Roles you need to interact with outside the organization to enable success in your day to day work

- Vendors Channel Partners
- Need to connect specially with Business channel partners on fraud awareness / Providing training / for investigation point of view.

Dimensions

- Total Team Size: 0

- Number of Direct Reports: 0

- Number of Indirect Reports: 0

- Number of Outsourced employees: 0

Qualifications and Experience Educational Qualifications

- Minimum Qualification: Graduation (BE/ BTech/ MCA, MBA (IT/ Operations) preferred)

Work Experience

- Should at least have 2-3 years of experience in similar industry.

Skills and Knowledge

- Good Excel knowledge.

- Having SQL Power BI knowledge would be preferred.

- Good knowledge of Credit Card business.

📌 Senior Manager - MFI Risk (Pune)
🏢 Bajaj Finance
📍 Pune