We are looking for experienced Credit Card Customer Service professionals to join our Contact Center Social Media team.

Role: Senior Executive – Contact Center, Social Media

Location: Gurgaon DLF Cybercity

Experience: 2–5 Years

Qualification: Graduate

Key Skills:

- Credit Card Customer Service / Customer Support
- Social Media Customer Service
- Complaint & Escalation Handling
- Customer Retention
- Query Resolution
- FRT / TAT / FCR / CSAT
- CRM & Case Management
- Cross-functional Coordination
- Root Cause Analysis
- Negotiation & Objection Handling

Key Responsibilities:

- Handle customer queries, complaints and requests received through social media channels
- Ensure real-time responses and end-to-end/wings-to-wing resolution
- Coordinate with Sales, Marketing, Risk, Product, Pricing and Collections teams
- Identify recurring issues and drive resolution through RCA
- Maintain defined FRT, TAT, quality and productivity standards
- Proactively identify escalation and early-warning triggers
- Focus on customer satisfaction and retention

Credit Card Customer Service experience is mandatory.

📌 Senior Executive Contact Center | Social Media (Credit Card) (Gurugram)
🏢 Manpowergroup Services India
📍 Gurugram