Senior Atlassian Jira / JSM Developer

Location: Chennai

Work Mode: Work from Office (WFO)

Shift: General Shift

Experience: 8+ Years

Role Level: Senior Developer / Technical Lead

Job Summary

We are looking for an experienced Senior Atlassian Jira / Jira Service Management (JSM) Developer with strong hands-on expertise in Jira Software, Jira Service Management, Confluence, Jira Automation, REST APIs, integrations, ScriptRunner/Groovy, and Atlassian Marketplace applications.

The candidate will be responsible for the end-to-end implementation, customization, development, integration, testing, deployment, enhancement, and production support of Jira/JSM solutions in an enterprise environment.

The ideal candidate should have strong knowledge of ITSM/ITIL processes and experience integrating Jira/JSM with enterprise applications such as Oracle HRMS/Oracle Fusion, Microsoft Teams, and other ITSM/business systems.

Key Responsibilities

- Configure, customize, develop, and support Jira Software and Jira Service Management (JSM).
- Design and implement Jira/JSM workflows, screens, fields, schemes, permissions, roles, notifications, and automation rules.
- Configure JSM request types, customer portals, queues, SLAs, approvals, and ITSM processes.
- Gather business and technical requirements and translate them into scalable Jira/JSM solutions.
- Develop and maintain REST API, webhook, and enterprise system integrations.
- Implement inbound, outbound, and bidirectional data synchronization between Jira/JSM and external systems.
- Work with Atlassian Marketplace applications such as Getint or equivalent integration tools.
- Support integrations with Oracle HRMS/Oracle Fusion, Microsoft Teams, and other enterprise applications.
- Develop and maintain automation using Jira Automation, ScriptRunner/Groovy, APIs, and webhooks.
- Troubleshoot Jira, JSM, workflow,



automation, and integration issues and perform root-cause analysis.
- Perform development, unit testing, integration testing, deployment, documentation, and post-production hypercare.
- Work closely with business stakeholders, application teams, and internal IT teams on projects and enhancements.
- Leverage Jira-native capabilities and Marketplace solutions before considering custom development.
- Support Jira/JSM production environments and participate in incident and problem resolution.
- Maintain technical documentation, configuration documentation, and integration specifications.

Required Technical Skills
- Strong hands-on experience with Jira Software and Jira Service Management (JSM).
- Experience with Confluence.
- Strong knowledge of:
- Jira Workflows
- Schemes
- Custom Fields
- Screens
- Permissions and Roles
- Notifications
- Request Types
- Customer Portals
- Queues
- SLAs
- Approvals

- Strong experience with Jira Automation.
- Hands-on experience with REST APIs and Webhooks.
- Experience with ScriptRunner and Groovy.
- Experience with Atlassian Marketplace applications, preferably Getint or similar tools.
- Knowledge of Jira Assets / CMDB.
- Experience with Jira-to-Jira and external system integrations.
- Knowledge of Atlassian Forge is an advantage.
- Experience working with APIs and enterprise application integrations.

ITSM / ITIL Knowledge

Strong understanding of IT Service Management processes, including:

- Incident Management




- Service Request Management
- Problem Management
- Change Management
- Knowledge Management
- Service Level Management
- Asset and Configuration Management
- ITIL practices and processes

Integration & Security Skills The candidate should have experience with API-based integrations involving:
- Data exchange and synchronization
- Data validation and enrichment
- Workflow automation
- REST APIs
- Webhooks
- Authentication and authorization

Knowledge of the following is required:
- OAuth 2.0
- API Tokens
- RBAC
- Secure API Design
- HTTPS/TLS
- Secure Credential Management

Experience & Qualifications
- 8+ years of overall IT experience.
- Minimum 5+ years of hands-on experience with Jira/JSM.
- Proven experience in end-to-end Jira/JSM implementation, customization, integration, enhancement, and production support.
- Experience working with enterprise customers and cross-functional IT teams.
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline.
- Atlassian Jira/JSM certifications are an advantage.
- ITIL certification is an advantage.
- Knowledge of Python, Java, or similar programming languages is an advantage.

Key Competencies
- Strong technical expertise in Jira and JSM.
- Strong API and integration development skills.
- Excellent troubleshooting and root-cause analysis capabilities.
- Ability to independently analyze requirements and design scalable solutions.
- Solid understanding of enterprise ITSM processes.
- Excellent stakeholder communication and documentation skills.
- Ability to work independently as well as collaboratively with technical and business teams.
- Ability to manage the complete lifecycle of development, integration, testing, deployment, and production support.

📌 Senior Atlassian Jira / JSM Developer (Chennai)
🏢 Juara IT Solutions
📍 Chennai