Key Responsibilities:

- Monitor and manage accounts receivable portfolio to ensure timely collections.

- Contact clients via phone, email, and other channels to resolve overdue accounts.

- Investigate and reconcile discrepancies in billing and payments.

- Collaborate with internal teams (Billing, Sales, Finance) to resolve disputes and ensure accurate invoicing.

- Prepare and maintain collection reports and aging analysis for management review.

- Escalate high-risk accounts and recommend appropriate actions.

- Ensure compliance with company policies, procedures, and regulatory requirements.

- Support continuous improvement initiatives in collection processes

- Adjustment and Reconciliation of Accounts

- Balance Confirmation Letters

Required Experience:

- Minimum 7-10 years of experience in collections or accounts receivable.

- Experience in a shared services or global finance workplace preferred.

- Familiarity with international payment terms and compliance regulations.

📌 Senior Associate Specialist, Collections (Mumbai)
🏢 NTT Global Data Centers
📍 Mumbai