About The Company CosMicIT is a global technology solutions provider dedicated to delivering innovative software and consulting services across various industries, including Life Sciences, Pharmaceuticals, Healthcare, and Enterprise IT. With a presence in multiple countries including Germany, India, Poland, and the United States, CosMicIT prides itself on fostering a diverse and inclusive work environment.

The company emphasizes cutting-edge technology adoption, customer-centric solutions, and a commitment to excellence, ensuring clients receive scalable, secure, and compliant digital transformation services. Our team of experts collaborates closely with clients to understand their unique challenges and craft tailored strategies that drive operational efficiency and competitive advantage.

About The Role We are seeking a highly skilled Salesforce Technical Lead/Senior Technical Analyst specializing in Pitcher platform implementation and support. This role is pivotal in leading the technical aspects of deploying, customizing, integrating, and maintaining Pitcher modules within the Salesforce ecosystem.

The successful candidate will serve as a technical expert, guiding cross-functional teams and stakeholders to deliver robust solutions that enhance sales force effectiveness and field engagement in the Life Sciences and Pharmaceutical domains. The role requires a strategic thinker with hands-on experience in Pitcher modules such as Pitcher Census, Coaching, Connect, Consent, Impact, Sales, Zero, and Admin, along with a deep understanding of Salesforce platform capabilities.

Qualifications

- Minimum of 8 years of Salesforce experience, with at least 3 years dedicated to Pitcher platform implementation and support.
- Proven expertise in configuring and customizing Pitcher modules including Census, Coaching, Connect, Consent, Impact, Sales, Zero, and Admin.




- Strong proficiency in Salesforce development tools such as Apex, Lightning Web Components (LWC), SOQL, and Flows.
- Solid understanding of Salesforce Sales Cloud, Security & Sharing Model, and Data Management best practices.
- Experience with integrating Salesforce and Pitcher with external enterprise applications using REST and SOAP APIs.
- Hands-on experience with mobile and offline sales enablement solutions.
- Deep knowledge of CRM processes such as HCP/HCO Management, Territory Management, Visit Planning & Execution, and Field Force Automation.
- Familiarity with release management tools including ServiceNow, Azure DevOps, Jira, Git, and related processes.
- Excellent stakeholder management, communication, and leadership skills, with the ability to work effectively with global teams across different geographies.

Responsibilities

- Lead end-to-end implementation, configuration, and ongoing support of Pitcher solutions integrated within Salesforce CRM environment.
- Design scalable and compliant solutions across various Pitcher modules to meet business requirements.
- Collaborate with business stakeholders to gather requirements, analyze needs, and translate them into effective technical solutions.
- Customize and configure Salesforce and Pitcher applications to optimize sales force effectiveness and field engagement workflows.
- Develop and support integrations between Pitcher, Salesforce,



and external enterprise systems ensuring seamless data flow and process automation.
- Manage production support activities, including incident resolution, root cause analysis, and system enhancements.
- Ensure platform security, data integrity, and compliance with industry standards and regulations.
- Provide technical leadership during software releases, deployments, and environment management activities.
- Mentor and guide developers, support teams, and junior staff on best practices and technical standards for Salesforce and Pitcher solutions.
- Coordinate with global delivery teams and business users across multiple regions to ensure consistent and high-quality deliverables.

Benefits Our organization offers a comprehensive advantages package designed to support our employees' professional and personal growth. This includes competitive salary packages, performance-based incentives, health insurance coverage, retirement plans, and paid time off. We promote a flexible work environment that encourages work-life balance and continuous learning through training programs, certifications, and career development opportunities. Employees also benefit from a collaborative and inclusive culture that values diversity, innovation, and excellence. Additionally, our global presence provides opportunities for international exposure and cross-cultural collaboration. Equal Opportunity (in last) CosMicIT is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, gender, age, sexual orientation, disability, or any other protected characteristic. We believe that diverse perspectives foster innovation and drive success, and we are dedicated to providing equal employment opportunities to all qualified individuals.

📌 Salesforce Technical Lead (India)
🏢 taskverse
📍 India