Salesforce Business Analyst

Experience: minimum 4-5 years

Location: India (Remote, with team alignment)

Engagement: Contractual / Long-Term Project (Contract-to-Hire potential)

Working Hours: 5:30 PM – 1:30 AM IST (5 Days a Week)

Compensation: Paid on an Hourly Basis

Equipment / Device Policy: Please note that working devices (laptops/hardware) will not be provided by the company. Candidates are expected to use their own personal work setup.

About the role:

MandaapX is a mission-driven and forward-thinking IT consulting and services firm specializing in Cloud, Salesforce, Engineering, and AI solutions.

We are hiring a Salesforce Business Analyst on behalf of our client—one of the largest and fastest-growing school networks, known for delivering strong academic outcomes across dozens of schools serving students from all backgrounds.

The Technology function powers enterprise applications, infrastructure, cybersecurity, and data services that support students, families, educators, and staff across the network. This role sits at the intersection of business strategy and Salesforce technology, driving solutions across marketing, lead management, enrollment, and family engagement.

As a Salesforce Senior Business Analyst, you will lead discovery, design, and delivery of Salesforce solutions that support mission-critical business processes. You’ll act as the strategic liaison between business stakeholders and technical teams—translating complex needs into clear, actionable requirements and driving solutions from concept through delivery.

You will own the full software development lifecycle (SDLC) for Salesforce initiatives,



from backlog prioritization and requirements gathering to solution design, testing, release management, and production support, while also acting as a platform steward handling point-and-click configuration and optimization.

Key Responsibility:

- Partner with Marketing, Enrollment, and Family Engagement teams to understand strategic objectives and gather requirements for Salesforce initiatives.
- Facilitate discovery sessions with business and technical stakeholders to define scope, priorities, and product backlogs.
- Translate business needs into functional requirements, user stories, acceptance criteria, process flows, and wireframes. Analyze current- and future-state business processes to improve workflows, data quality, and constituent experience.
- Partner with Salesforce Administrators, Developers, and Solution Architects to design and implement scalable solutions.
- Serve as a subject matter expert on Salesforce capabilities, balancing business value, usability, and long-term maintainability.
- Lead QA activities including test planning, UAT, defect management, and validation against business requirements.
- Develop training materials and lead user training to drive adoption of new features and processes.




- Monitor system performance and gather user feedback to identify continuous improvement opportunities.
- Manage small to mid-sized projects end-to-end, coordinating cross-functional stakeholders and tracking risks.
- Partner with leadership on data and analytics to measure outcomes and inform strategic decisions.

Required Skills and Experience:

- Minimum 4 to 5 years of Business Analyst experience supporting CRM platforms or enterprise applications.
- Deep knowledge of the Salesforce platform, including Experience Cloud, Service Cloud, Agentforce, Data 360, and Einstein.
- Experience in a B2C environment optimizing processes related to marketing, lead management, enrollment, customer engagement, or constituent lifecycles.
- Strong experience supporting Agile/Scrum delivery teams using tools such as Jira, Confluence, Cursor, and Monday.com.
- Exceptional documentation and mapping skills using tools such as Lucidchart, Miro, and Figma (BRDs, functional specs, user stories, process maps).
- Working knowledge of data management principles, including data migration, quality, governance, and reporting.
- Excellent verbal, written, and presentation skills with the ability to reconcile conflicting requirements and navigate ambiguity in a rapid-paced environment.

Plus Point if you have:

- Salesforce Certified Administrator
- Salesforce Business Analyst Certification
- Salesforce Platform App Builder

Note: If you don’t hear from us within 7 days, it may mean you have not been shortlisted this time. We genuinely appreciate your interest in MandaapX and encourage you to follow us for future openings that match your skills and experience.

📌 Salesforce Business Analyst (India)
🏢 MandaapX
📍 India