We are seeking a highly motivated Sales Trainer with proven experience in the travel and tourism domain to join our L&D; team. The role involves designing, delivering, and evaluating training programs that equip our employees with process knowledge, system proficiency, and exceptional customer handling skills. The ideal candidate possesses in-depth knowledge of travel processes, excellent facilitation skills, and a passion for driving performance improvement.

Key Responsibilities

- Conduct effective new hire training programs covering travel processes, and company service standards.
- Drive refresher training sessions to enhance process knowledge, customer handling, and quality adherence.
- Develop and update training content, SOPs, manuals, and e-learning materials relevant to travel domain workflows.
- Facilitate cross-training and upskilling sessions in coordination with business requirements.
- Monitor training effectiveness using assessments, feedback,



and post-training performance reports.
- Mentor and support employees in meeting service, compliance, and productivity expectations.

Required Skills & Qualifications

- Minimum 3 years of experience as a Process Trainer in the travel / tourism / BPO/ ed-tech sector.
- Excellent facilitation, communication, and interpersonal skills.
- Proven ability to create engaging training content and deliver results in a quick-paced environment.
- Flexibility to work with cross-functional teams and adapt to changing business priorities.

What We Offer

- Exposure to global travel industry processes.
- Opportunity to contribute to organizational learning and performance impact.
- Professional development and certification sponsorships.
- A collaborative and employee-friendly culture.

📌 Sales Trainer (Gurugram)
🏢 Pickyourtrail
📍 Gurugram