Key Responsibilities

- Handle and maintain relationships with all assigned Premium / Golden Customers.

- Regularly communicate with customers and maintain solid follow-up for orders and business.

- Prepare and share quotations as per approved rates and company policy.

- Take customer orders and ensure proper entry and processing in the system.

- Track customer-wise sales targets vs. achievements regularly.

- Work towards completing the assigned monthly/quarterly sales targets of customers.

- Identify customers who are not giving orders or whose business has reduced.

- Conduct a strong review and audit of non-ordering/inactive customers and identify the actual reason.

- Report customer issues such as pricing, stock, service, dispatch, quality, schemes, competition, payment, or other concerns to the concerned department/manager.





- Coordinate internally and ensure customer issues are followed up until closure.

- Regularly follow up on pending quotations and convert them into orders.

- Inform customers about new schemes, price lists, products, offers, and company updates.

- Maintain complete customer-wise records of quotations, orders, targets, follow-ups, issues, and commitments.

- Ensure all required data is correctly and timely updated in the CRM/system and relevant sheets.

- Prepare daily/weekly customer review reports and highlight customers requiring immediate attention.

- Escalate any major customer issue or continuous sales drop to the Reporting Manager without delay.

📌 Sales Coordinator (Gurugram)
🏢 KLJ Paraflex India
📍 Gurugram