: RPGLE Production Support Engineer

Position: RPGLE Production Support Engineer

Experience: 4 Years

Location: Pune / Bangalore / Noida

Work Mode: 5 Days Work from Office (Mandatory from Client Location)

Role Overview

We are looking for an experienced RPGLE Production Support Engineer to support and maintain critical IBM i (AS/400) applications. The ideal candidate should have strong experience in RPGLE application support, incident management, troubleshooting, and production monitoring in a 24x7 support environment.

Key Responsibilities

- Provide production support for RPGLE-based applications running on IBM i (AS/400) systems.
- Monitor application performance and proactively address production issues.
- Analyze, troubleshoot, and resolve application incidents, defects, and performance bottlenecks.
- Perform root cause analysis (RCA) and implement preventive measures.
- Work closely with development, infrastructure, and business teams to resolve production issues.
- Support batch job monitoring, job scheduling, and production deployments.
- Handle service requests, incidents, and change management activities as per SLAs.
- Maintain support documentation, troubleshooting guides,



and operational procedures.
- Participate in on-call and shift support activities.

Required Skills

- 4 years of hands-on experience in RPGLE Production Support.
- Strong knowledge of IBM i (AS/400) platform.
- Experience with RPGLE, CLLE, DB2/400, SQL, Query/400.
- Good understanding of batch processing, job scheduling, and production monitoring.
- Experience in incident management, problem management, and change management processes.
- Ability to perform log analysis, troubleshooting, and root cause analysis.
- Familiarity with ticketing tools such as ServiceNow, Remedy, or similar.
- Solid communication and stakeholder management skills.

Preferred Skills

- Knowledge of ITIL processes.
- Exposure to banking, financial services, insurance, or retail applications.
- Experience working in a 24x7 production support environment.

Shift & Work Requirements

- 5 Days Work from Office is mandatory from the client location.
- Night Shift Requirement: 1 week every month, including weekends.
- Shift Allowance: Applicable during the assigned night shift week.

📌 RPGLE Production Support Engineer (Noida)
🏢 Synechron
📍 Noida