Job Summary:

Fortune 7 Casino is a premium entertainment destination in Goa, offering an exceptional combination of gaming, hospitality, dining, entertainment, and guest experiences.

At Fortune 7, we are committed to creating memorable experiences for our guests through professional service, attention to detail, and a welcoming environment. We believe in developing our people, encouraging teamwork, and providing opportunities to learn and grow in a dynamic hospitality and entertainment environment.

for Reservation Associate.

We are looking for an enthusiastic, well-groomed, and detail-oriented Reservations Executive to join our team at Fortune 7 Casino, Calangute.

The Reservations

Executive will be responsible for managing guest reservations and inquiries, coordinating pre-arrival arrangements, and ensuring a smooth and personalized guest experience. The role requires excellent communication skills, strong coordination abilities, attention to detail, and a customer-focused approach. The successful candidate will work closely with Guest Relations, Front Office, Sales, Operations, Food & Beverage, and other departments to ensure that guest requirements are handled efficiently and professionally.

Key Responsibilities:

- Handle guest reservation inquiries through telephone, email, online platforms, and other communication channels in a professional and timely manner.
- Process new reservations, amendments, cancellations, confirmations, and special requests accurately.
- Maintain updated knowledge of available rooms, accommodation packages, guest facilities, casino offerings, dining options, and entertainment services.
- Provide guests with accurate information regarding available packages, inclusions, policies, timings, and applicable terms and conditions.
- Coordinate with the Guest Relations, Front Office, Sales, and Operations teams for seamless pre-arrival and guest arrangements.
- Maintain accurate reservation records, guest profiles, preferences, and special requests.
- Ensure VIP, corporate, group,



and special-category reservations are handled with appropriate discretion and attention to detail.
- Identify opportunities for upselling and cross-selling accommodation, packages, dining, entertainment, and other applicable services.
- Follow up on tentative reservations and ensure timely confirmation or cancellation as per company procedures.
- Monitor reservation status, availability, and booking patterns and communicate relevant information to the concerned departments.
- Ensure all guest requests and special arrangements are communicated clearly to the respective operational teams.
- Respond to guest queries and concerns professionally, courteously, and efficiently.
- Maintain confidentiality of guest information and follow organizational standards for handling sensitive data.
- Ensure all reservation-related documentation and system entries are complete, accurate, and up to date.
- Assist in achieving departmental occupancy, revenue, and guest satisfaction objectives.
- Prepare and maintain reservation reports, booking summaries, and other MIS as required.
- Coordinate with internal departments to ensure smooth guest arrivals and minimize service gaps.
- Maintain professional communication and grooming standards in accordance with Fortune 7's service expectations.
- Demonstrate flexibility in handling multiple priorities in a fast-paced casino and hospitality environment.
- Perform any other duties and responsibilities assigned by the reporting manager.

Qualifications and Requirements:

- Minimum 1 year of professional experience in Reservations, Front Office, Guest Relations, Hotel Operations, or a similar hospitality role.
- Experience in hotel, casino, resort, or luxury hospitality will be preferred.




- Graduate/Diploma in Hotel Management, Hospitality, Travel & Tourism, Business Administration, or a related field preferred.
- Excellent verbal and written communication skills in English.
- Knowledge of Hindi and/or additional languages will be an advantage.
- Strong customer service orientation with a qualified and welcoming personality.
- Good knowledge of reservation systems, hotel software, booking platforms, and MS Office.
- Strong data-entry and record-maintenance skills with high attention to detail.
- Ability to multitask and manage multiple reservations and guest requests simultaneously.
- Strong coordination and interpersonal skills.
- Ability to handle guest information with confidentiality, professionalism, and discretion.
- Good problem-solving and decision-making abilities.
- Understanding of upselling and revenue-generation techniques.
- Strong organizational and time-management skills.
- Ability to work effectively with Front Office, Guest Relations, Sales, F&B;, and other operational teams.
- Willingness to work in rotational shifts, weekends, and public holidays as per business requirements.

Key Competencies

- Guest Service Orientation
- Communication Skills
- Attention to Detail
- Reservation Management
- Coordination & Teamwork
- Upselling & Revenue Awareness
- Problem Solving
- Time Management
- Professionalism & Grooming
- Confidentiality & Discretion
- Adaptability & Resilience
- Customer Relationship Management

What We Look For We are looking for an individual who is guest-focused, confident, well-organized, and passionate about hospitality and entertainment. The ideal candidate should be comfortable working in a fast-paced environment, demonstrate a proactive approach to guest requirements, and consistently maintain high standards of professionalism and service.

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits

- Flexible schedule
- Food provided
- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Reservation Associate (Calangute)
🏢 ROYAL OCEAN ENTERTAINMENT
📍 Calangute