Front Office Receptionist

Department: Front Office

Designation: Front Office Receptionist

Reports To: Front Office Manager / Duty Manager

Location: Hotel

Employment Type: Full-Time

Job Summary The Front Office Receptionist is responsible for creating a warm and welcoming experience for all guests. The role involves handling guest check-ins and check-outs, reservations, billing, guest queries, telephone calls, and coordination with other hotel departments to ensure smooth and efficient hotel operations.

Key Responsibilities

- Welcome and greet guests with a warm, courteous, and professional approach.
- Handle guest check-in and check-out procedures efficiently and accurately.
- Verify guest details, identification, registration forms, and payment information.
- Explain hotel facilities, services, room categories, policies, and operating hours to guests.
- Handle room reservations, amendments, cancellations, and walk-in bookings as required.
- Maintain accurate guest records in the hotel's Property Management System (PMS).
- Answer and manage telephone calls, emails, and guest enquiries promptly.
- Handle guest requests, complaints, and feedback professionally and ensure timely resolution.
- Coordinate with Housekeeping regarding room status, room readiness, and special guest requirements.
- Coordinate with Food & Beverage, Engineering, Security, and other departments whenever required.
- Prepare and maintain guest bills, receipts, and other front-office documentation.
- Handle cash, credit card transactions, and other payment methods accurately as per hotel procedures.
- Maintain proper records of room keys/cards and ensure guest security and confidentiality.
- Assist guests with transportation, local information, restaurant reservations, and other concierge requirements.
- Promote hotel facilities,



room upgrades, packages, and other revenue-generating services.
- Maintain a clean, organized, and professional front desk at all times.
- Follow hotel SOPs, safety procedures, security standards, and guest service standards.
- Complete shift handovers and communicate important guest information to the incoming shift.
- Maintain a high level of personal grooming, hygiene, and professional conduct.

Required Skills & Qualifications
- Graduate or Diploma in Hotel Management / Hospitality Management preferred.
- Previous experience in a hotel Front Office department is preferred.
- Freshers with good communication and interpersonal skills may also be considered.
- Good verbal and written communication skills in English and Hindi.
- Pleasant personality with excellent guest-handling skills.
- Basic computer knowledge and familiarity with hotel PMS is preferred.
- Good numerical and billing skills.
- Ability to multitask and work effectively under pressure.
- Strong problem-solving and decision-making abilities.
- Customer-focused attitude with attention to detail.
- Willingness to work in shifts, including weekends and holidays.

Key Performance Areas (KPIs)
- Guest satisfaction and positive guest feedback.
- Accuracy of check-in, check-out, billing, and reservations.
- Efficient handling of guest requests and complaints.
- Timely coordination with other departments.
- Upselling of rooms and hotel services.
- Adherence to hotel SOPs and standards.
- Professional grooming and front-desk presentation.
- Accuracy in cash and payment handling.

Personal Attributes

Courteous | Well-Groomed | Guest-Oriented | Responsible | Confident | Positive | Team Player | Skilled

Pay: ₹10,000.00 - ₹20,000.00 per month

Benefits

- Food provided
- Health insurance
- Provident Fund

Work Location: In person

📌 Receptionist / Front Desk Associate (Dehradun)
🏢 LP Hotels
📍 Dehradun