Minimum 3yrs+ of Experience as a Quality Analyst/ Call Auditor (Required)

Key Responsibilities

- Monitor and evaluate processes, calls, transactions, or outputs against defined quality standards
- Conduct regular quality audits and prepare detailed evaluation reports
- Identify quality gaps, root causes, and improvement opportunities
- Share structured feedback with agents/teams to improve performance
- Collaborate with operations and training teams to enhance quality outcomes
- Track quality scores, trends, and compliance metrics
- Ensure adherence to company policies, SOPs, and regulatory requirements
- Support calibration sessions to align quality expectations across teams
- Maintain quality documentation and audit records

Reporting & Analysis
- Prepare daily, weekly, and monthly quality performance reports

Training & Coaching Support
- Support coaching sessions based on audit findings
- Recommend training interventions for performance improvement
- Participate in refresher training and process updates

Compliance & Governance
- Ensure all evaluations meet internal and external compliance standards




- Flag critical quality or compliance deviations immediately

Skills & Competencies
- Robust analytical and attention-to-detail skills
- Excellent communication and feedback delivery
- Knowledge of quality frameworks, SOPs, and audit methods
- Ability to interpret data and trends
- Fair, objective, and confidential approach

Qualifications (customize as needed)
- Graduate in any discipline
- Experience in Quality / Audit / Process Improvement (preferred)
- Familiarity with QA tools, dashboards
- Highlight risks, recurring issues, and improvement recommendations
- Assist leadership with data-driven insights for decision-making

Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits

- Health insurance
- Leave encashment
- Paid sick time
- Provident Fund

Application Question(s):
- What is your Present location in Kolkata ?
- Are you available for early morning shifts ?

Education:
- Bachelor's (Preferred)

Experience:
- Quality analyst: 3 years (Preferred)

Work Location: In person

📌 Quality Analyst/ Call Auditor (BPO) (Bidhannagar)
🏢 GLOBAL TRAVEL XPERTS
📍 Bidhannagar