Roles and Responsibilities: End-to-End Operations Management - Own candidate and partner operations, ensuring key activities are tracked and closed within TATs.

- Drive key milestones and identify operational gaps and risks and drive timely resolution - Ensure SOP adherence while proactively identifying and resolving operational gaps. Candidate & Partner Management - Own candidate concerns and escalations, ensuring timely resolution and clear communication.
- Build strong relationships with university partners and act as a key POC for their requirements.
- Monitor partner performance and drive improvements in delivery and experience. Stakeholder & Cross-Functional Management - Coordinate with university partners, campus POCs and Corporate teams for seamless execution.
- Drive cross-functional alignment, transparent ownership and timely closure of dependencies.
- Manage escalations with urgency, maturity and effective communication.



Team Management & Accountability - Lead and support campus/team POCs across candidate and partner operations.
- Delegate responsibilities, track deliverables and drive timely execution.
- Review performance and foster a culture of ownership and accountability. Data, Performance & Reporting - Track candidate, partner and operational metrics to monitor performance.
- Analyze trends and identify recurring issues, risks and improvement opportunities.
- Drive regular reviews and maintain accurate dashboards, trackers and reports.

Process

Improvement & Operational Excellence - Identify recurring operational challenges and implement sustainable solutions.

- Standardize processes and drive consistent SOP adoption across teams and campuses.
- Continuously improve efficiency, TATs, candidate experience and partner satisfaction. ? Mandatory: EdTech Industry experience required.

📌 Program Manager (Hisar)
🏢 Virohan
📍 Hisar