Role: Production Support Engineer

nLocation: Hyderabad

nExperience 7-12 years

nApply here:

nAbout the role

nWe’re looking for an Operations / Production Engineer to keep business-critical services stable, secure and available day to day. You’ll combine strong Linux/Unix fundamentals, practical SQL skills and structured incident management to diagnose issues, restore services quickly and improve long-term reliability.

nThis role suits someone who enjoys solving real-world production problems, working calmly under pressure and turning recurring incidents into automation, monitoring and preventative improvements.

nKey responsibilities

nProduction support and reliability

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- Monitor the health, performance and availability of production services.
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- Investigate and resolve incidents, outages, performance degradation and service alerts.
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- Perform structured triage, identify business impact and prioritise response accordingly.
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- Use Linux/Unix tools to diagnose system, process, network, memory and storage issues.
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- Analyse application and system logs to identify root causes and contributing factors.
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- Execute approved operational procedures, recovery activities and service restoration plans.
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- Participate in on-call or out-of-hours support arrangements, where required.
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nMonitoring and automation

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- Develop and improve monitoring, alerting and service-health checks.
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- Reduce manual effort through scripting, automation and repeatable operational tooling.
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- Identify recurring incidents and deliver preventative improvements.
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- Contribute to capacity, resilience, disaster-recovery and operational-readiness activities.
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- Improve runbooks, standard operating procedures and knowledge articles.
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nIncident and problem management

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- Manage incidents from initial report through diagnosis,



escalation, resolution and closure.
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- Communicate clearly with stakeholders throughout the incident lifecycle.
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- Escalate to specialist teams and suppliers when required, providing useful evidence and impact details.
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- Support root-cause analysis and post-incident reviews.
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- Track corrective and preventative actions through to completion.
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- Maintain accurate incident, change and problem records.
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nDatabase and data investigation

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- Excellent knowledge of SQL queries, joins, aggregation etc…
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- Able to identify non-performing SQL and optmise it in coordination with development team
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nEssential skills and experience

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- Experience in Operations Engineering, Production Support, Site Reliability Engineering, Infrastructure Support or a similar role.
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- Understanding of incident, change and problem-management practices aligned to IT service-management principles.
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- Ability to assess impact, prioritise incidents and work effectively under pressure.
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- Solid written and verbal communication skills.
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- A disciplined approach to documentation, risk management and operational controls.
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- Commitment to security, resilience, service quality and continuous improvement.
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- Working experience on PostgreSQL and Linux platform is a must
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nDesirable skills

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- Knowledge of ITIL practices and service-management tooling.
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- Familiarity with observability platforms, metrics, dashboards, alerting and distributed tracing.
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- Scripting or automation experience using languages such as Bash, Python or PowerShell.
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- Experience with deployment pipelines, version control and infrastructure-as-code.
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- Understanding of resilience testing, disaster recovery and capacity management.
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- Experience working in regulated, financial-services or other highly controlled environments.
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📌 Production Support Specialist (Sangli)
🏢 CAPCO
📍 Sangli