Patient Care Executive (Telecalling)

Company: Medi Govexa Private Limited

Department: Patient Care / Telecalling

Job Type: Full-Time

Location: Hyderabad, Telangana

Work Mode: In office

Reporting Manager: CEO / Operations Manager

About Medi Govexa

Medi Govexa is a healthcare navigation platform focused on helping patients find suitable healthcare services and hospitals based on their needs. Through technology and dedicated patient support, Medi Govexa aims to make healthcare access simpler, more informed, and easier to navigate.

Job Overview

We are looking for a Patient Care Executive (Telecalling) to join our team and serve as a key point of contact between patients and healthcare services.

The candidate will interact with patients over the phone, understand their healthcare requirements, provide information about suitable hospitals and available services, and coordinate with internal teams to assist patients throughout their healthcare journey.

Key Responsibilities

- Handle incoming and outgoing calls from patients and users.
- Understand patients' healthcare requirements and concerns professionally.
- Provide accurate information about hospitals, healthcare facilities, departments, and available services.
- Guide patients toward suitable hospitals based on their requirements and available information.
- Assist patients with hospital-related queries and navigation.
- Coordinate with hospitals, ambulance operations, and internal teams when required.
- Assist patients with ambulance booking requests through the Medi Govexa platform.
- Record patient interactions, requirements,



and follow-up details accurately in the company's system.
- Follow up with patients when necessary and ensure their queries are properly addressed.
- Maintain professional, polite, and empathetic communication with patients.
- Escalate complex or urgent queries to the appropriate senior team member.
- Maintain confidentiality of patient information and follow company policies regarding data protection.
- Meet assigned daily and monthly calling and patient-support targets.
- Maintain proper records and submit daily work reports.

Required Skills
- Good verbal communication skills.
- Fluency in Telugu and English is preferred.
- Hindi or other regional languages will be an added advantage.
- Good listening and interpersonal skills.
- Patient, polite, and empathetic approach toward patients.
- Basic computer knowledge.
- Ability to use WhatsApp, email, web applications, and data-entry systems.
- Ability to understand and explain information clearly.
- Good follow-up and coordination skills.
- Ability to work in a team and handle multiple patient queries.

Educational Qualification
- Minimum Intermediate / 12th Pass.
- Graduation in any discipline will be an advantage.
- Candidates with experience in telecalling, customer support,



healthcare support, BPO, or patient care will be preferred.

Experience Freshers can apply.

Candidates with experience in

- Telecalling
- Customer support
- Healthcare / hospital operations
- Patient relationship management
- BPO / Voice Process
- Front-office or reception roles

will be given preference.

Working Hours

10:00 AM – 6:00 PM

Working days and weekly offs will be as per company policy.

Compensation

Probation Period: ₹15,000 per month for the first 3 months

After Probation: ₹20,000 per month, subject to company policy and performance

What We Offer

- Professional and supportive work environment.
- Opportunity to work in a growing healthcare technology company.
- Training on Medi Govexa's platform, hospital network, and patient-support processes.
- Opportunity to develop communication, healthcare coordination, and customer-service skills.
- Career growth opportunities based on performance and responsibilities.

Ideal Candidate We are looking for someone who is responsible, punctual, patient, empathetic, and comfortable speaking with people over the phone. The ideal candidate should have a genuine interest in helping patients navigate healthcare services and should be able to communicate information clearly and professionally.

How to Apply

Interested candidates can apply by submitting their updated resume/CV through the designated hiring channel.

Medi Govexa Private Limited

Making Healthcare Easier to Navigate

Pay: From ₹15,000.00 per month

Work Location: In person

📌 Patient Care Executive (Telecalling) (Bowenpally)
🏢 Medi Govexa Private
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