nJob Description

nKey Responsibilities

n(Supply Chain Management)

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- Provide L2/L3 support for incidents and service requests related to:
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- Supply Chain Management – backlog reports, demand data issues.
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- Shipping & Procurement – stuck PO/PR approvals, 3PL receipts, picklist failures, OSP transactions
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- Item Master – item attribute updates, Oracle PLM sync, technology group lookups
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- OSFM – lot translations, WIP flow, ASEK job receipts
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- Perform root cause analysis and coordinate with BSA and business teams for resolution
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- Support minor enhancements and data fixes (DATA/DEV tickets) within the SCM track
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nOrder to Invoice

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- Support Oracle Order Management, Receivables, and ModelN (Revenue Management):
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- Sales order booking errors, ES Waiver hold release, Smart Order Agent exceptions
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- Invoice email failures, MPL Customer Invoice Email Process issues
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- ModelN quote creation errors, WT import failures, price configuration issues
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- GTM hold release for sales orders (Trade Compliance – Transaction Hold Releasing)
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- B2B order automation failures and order management data fixes
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nGTM (Oracle Global Trade Management) – Learning Track

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- Willingness to learn and support Oracle GTM functional areas:
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- Restricted Party Screening (RPLS) and Party Workbench
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- Product Classification (HTS/ECCN) and Item Workbench
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- Trade Transactions and Transaction Workbench
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- GTM hold release and Oracle EBS–GTM sync issues
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- AES Filing, Declarations, and Transmission Manager (advanced)
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- Participate in structured GTM training using available training materials and DEV/TEST environment walkthroughs
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- Gradually take ownership of Tier-1 GTM queries and hold release tickets
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nGeneral Responsibilities

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- Manage and resolve ServiceNow incidents and service requests within defined SLA
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- Perform thorough root cause analysis and document resolution notes clearly
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- Collaborate with BSA, DBA, and cross-functional teams (B2B, Finance, Logistics) for complex issues
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- Contribute to proactive problem management and recurring issue identification
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- Support minor enhancements, data fixes, and non-prod deployments
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- Participate in knowledge transfer sessions and maintain KT documentation
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nRequired Skills & Qualifications

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- 8 - 10 years of experience in Oracle EBS functional support (Supply Chain, Order Management, or Receivables modules)
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- Hands-on experience with one or more of the following:
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- Oracle EBS Supply chain, OSFM
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- Oracle Order Management / Receivables
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- ModelN Revenue Management (Preferred)
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- Familiarity with ServiceNow for incident and request management
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- Robust analytical and troubleshooting skills with ability to perform root cause analysis
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- Good communication skills – ability to interact with business users, BSAs, and technical teams
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- Willingness to work in APAC/India time zone with occasional overlap with US hours
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nPreferred Skills

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- Exposure to Oracle Global Trade Management (GTM) or trade compliance concepts (RPLS, ECCN, HTS)
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- Experience with RMA processes or Oracle Service modules
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- Knowledge of Boomi integration or B2B transaction processing
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- Familiarity with Kinaxis or supply chain planning tools
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- Experience working in an ODC (Offshore Delivery Center) model
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📌 Oracle EBS SCM OM and manufacturing (Pune)
🏢 Jade Global
📍 Pune