Job Title: Operations Manager: NICMAR Online Function: Operations Location: Mumbai Reports to position: Business Head Team Management Role: Yes Job Purpose Own the end-to-end delivery of online programs: onboarding, scheduling, faculty coordination & learner support journey. Ensure high-quality, seamless experiences for every learner.

Job Outline

Design and optimize SOPs across delivery, engagement, feedback, and career support. Automate and scale systems using tech-driven workflows. Design and optimize SOPs across delivery, engagement, feedback, and career support.

Lead cross-functional teams: program managers, academic coordinators, and career advisors as we grow. Build a high-performance, learner-centric culture. Collaborate with placement teams to align learning outcomes with real hiring needs.

Enable internships, capstones, and direct hiring pipelines. Work cross-functionally to ensure alignment between analytics insights, business objectives, and marketing execution.

Job Specification Knowledge/Education: Bachelor’s degree in marketing, business analytics, statistics, or related field. A Master’s degree or certification in analytics is preferred.

Specific Skills: Track learner progress, satisfaction, and placement metrics. Drive continuous improvements with actionable insights.

Desirable

Experience:3–8 years in ops or program management (preferably in edtech or University). Comfort with tools & automation. Team leadership experience and a sharp eye for execution. A passion for learner success and industry relevance.

Job Interface/Relationships Internal:· Program Managers – Daily coordination on schedules, cohort tracking,



and learner issues.· Academic Coordinators – For session delivery, faculty calendars, and academic content alignment.· Career Services Team – To sync program outcomes with placement drives, internships, and employer requirements.· Technology Team – For LMS, CRM, automation tools, and tech support resolution.· Admissions & Marketing – For learner onboarding readiness and cohort communication timelines. External:· Industry Partners & Employers – Coordinating projects, placements, hiring opportunities, and guest sessions.· Ed Tech Vendors/Tool Providers – For operational tools, integration support, and system improvements.

Key Result Area Key Performance

Indicator (KPI) Measure Weightage:· Program delivery timelines adherence: ≥ 95%· Placement rate within 3 months of program end: ≥ 75%· Onboarding satisfaction score (learner/faculty): ≥ 4.5/5· Average response/resolution time for learner queries: ≤ 24 hours· Team performance review scores: ≥ 4/5· Internal stakeholder satisfaction score: ≥ 90%· Capstone projects/internships activated per quarter: ≥ 3· Employer satisfaction score with program alignment: ≥ 4.5/5· Recent hiring partnerships created: ≥ 2 per quarter· Operational error/issue rate: ≤ 3% per cohort Any Other Significant Input· Faculty Performance Feedback Loop – Implement structured evaluations for faculty.· Scalability Planning – SOPs and workflows for multi-cohort expansion.· Cohort Health Monitoring – Track engagement, drop-off risks, and intervention needs.· Risk Management Playbook – Anticipate and mitigate delivery or staffing issues.

📌 Operations Manager (Maharashtra)
🏢 NICMAR
📍 Maharashtra