Job Title

Operations Manager: NICMAR Online Function:

Operations Location

Mumbai Reports to position

Business Head Team Management Role:

Yes Job Purpose Own the end-to-end delivery of online programs: onboarding, scheduling, faculty coordination & learner support journey. Ensure high-quality, seamless experiences for every learner.

Job Outline

Design and optimize SOPs across delivery, engagement, feedback, and career support. Automate and scale systems using tech-driven workflows. Design and optimize SOPs across delivery, engagement, feedback, and career support. Lead cross-functional teams: program managers, academic coordinators, and career advisors as we grow.

Build a high-performance, learner-centric culture. Collaborate with placement teams to align learning outcomes with real hiring needs. Enable internships, capstones, and direct hiring pipelines. Work cross-functionally to ensure alignment between analytics insights, business objectives, and marketing execution.

Job Specification Knowledge/Education: Bachelor's degree in marketing, business analytics, statistics, or related field. A Master's degree or certification in analytics is preferred.

Specific Skills: Track learner progress, satisfaction, and placement metrics. Drive continuous improvements with actionable insights.

Desirable

Experience

3–8 years in ops or program management (preferably in edtech or University). Comfort with tools & automation. Team leadership experience and a sharp eye for execution. A passion for learner success and industry relevance. Job Interface/Relationships Internal: ·

Program Managers

- Daily coordination on schedules, cohort tracking,



and learner issues. · Academic Coordinators
- For session delivery, faculty calendars, and academic content alignment. · Career Services Team
- To sync program outcomes with placement drives, internships, and employer requirements. · Technology Team
- For LMS, CRM, automation tools, and tech support resolution. · Admissions & Marketing
- For learner onboarding readiness and cohort communication timelines. External: · Industry Partners & Employers
- Coordinating projects, placements, hiring opportunities, and guest sessions. · EdTech Vendors/Tool Providers
- For operational tools, integration support, and system improvements. Key Result Area Key Performance Indicator (KPI) Measure Weightage: · Program delivery timelines adherence: ≥ 95% · Placement rate within 3 months of program end: ≥ 75% · Onboarding satisfaction score (learner/faculty): ≥ 4.5/5 · Average response/resolution time for learner queries: ≤ 24 hours · Team performance review scores: ≥ 4/5 · Internal stakeholder satisfaction score: ≥ 90% · Capstone projects/internships activated per quarter: ≥ 3 · Employer satisfaction score with program alignment: ≥ 4.5/5 · Recent hiring partnerships created: ≥ 2 per quarter · Operational error/issue rate: ≤ 3% per cohort Any Other Significant Input · Faculty Performance Feedback Loop
- Implement structured evaluations for faculty. · Scalability Planning
- SOPs and workflows for multi-cohort expansion. · Cohort Health Monitoring
- Track engagement, drop-off risks, and intervention needs. · Risk Management Playbook
- Anticipate and mitigate delivery or staffing issues.

📌 Operations Manager (Bandra Kurla Complex)
🏢 NICMAR
📍 Bandra Kurla Complex