Job Title: Operations Manager: NICMAR Online

nFunction: Operations

nLocation: Mumbai

nReports to position: Business Head

nTeam Management Role: Yes

nJob Purpose

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- Own the end-to-end delivery of online programs: onboarding, scheduling, faculty coordination & learner support journey.
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- Ensure high-quality, seamless experiences for every learner.
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nJob Outline

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- Design and optimize SOPs across delivery, engagement, feedback, and career support.
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- Automate and scale systems using tech-driven workflows.
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- Design and optimize SOPs across delivery, engagement, feedback, and career support.
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- Lead cross-functional teams: program managers, academic coordinators, and career advisors as we grow.
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- Build a high-performance, learner-centric culture.
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- Collaborate with placement teams to align learning outcomes with real hiring needs.
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- Enable internships, capstones, and direct hiring pipelines.
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- Work cross-functionally to ensure alignment between analytics insights, business objectives, and marketing execution.
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nJob Specification

nKnowledge/Education:

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- Bachelor’s degree in marketing, business analytics, statistics, or related field. A Master’s degree or certification in analytics is preferred.
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nSpecific Skills:

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- Track learner progress, satisfaction, and placement metrics.
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- Drive continuous improvements with actionable insights.
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nDesirable Experience:

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- 3–8 years in ops or program management (preferably in edtech or University).
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- Comfort with tools & automation.
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- Team leadership experience and a sharp eye for execution.
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- A passion for learner success and industry relevance.
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nJob Interface/Relationships

nInternal:





n· Program Managers – Daily coordination on schedules, cohort tracking, and learner issues.

n· Academic Coordinators – For session delivery, faculty calendars, and academic content alignment.

n· Career Services Team – To sync program outcomes with placement drives, internships, and employer requirements.

n· Technology Team – For LMS, CRM, automation tools, and tech support resolution.

n· Admissions & Marketing – For learner onboarding readiness and cohort communication timelines.

nExternal:

n· Industry Partners & Employers – Coordinating projects, placements, hiring opportunities, and guest sessions.

n· EdTech Vendors/Tool Providers – For operational tools, integration support, and system improvements.

nKey Result Area

nKey Performance Indicator (KPI) Measure Weightage:

n· Program delivery timelines adherence: ≥ 95%

n· Placement rate within 3 months of program end: ≥ 75%

n· Onboarding satisfaction score (learner/faculty): ≥ 4.5/5

n· Average response/resolution time for learner queries: ≤ 24 hours

n· Team performance review scores: ≥ 4/5

n· Internal stakeholder satisfaction score: ≥ 90%

n· Capstone projects/internships activated per quarter: ≥ 3

n· Employer satisfaction score with program alignment: ≥ 4.5/5

n· Recent hiring partnerships created: ≥ 2 per quarter

n· Operational error/issue rate: ≤ 3% per cohort

nAny Other Significant Input

n· Faculty Performance Feedback Loop – Implement structured evaluations for faculty.

n· Scalability Planning – SOPs and workflows for multi-cohort expansion.

n· Cohort Health Monitoring – Track engagement, drop-off risks, and intervention needs.

n· Risk Management Playbook – Anticipate and mitigate delivery or staffing issues.

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📌 Operations Manager (Kurla)
🏢 NICMAR
📍 Kurla