About Shakkr

Shakkr is a premium sweets brand focused on delivering high-quality Indian sweets and gifting experiences with a strong emphasis on product quality, presentation, consistency, and customer experience.

We are looking for an experienced Operations Manager to oversee day-to-day operations and ensure smooth, efficient, and consistent functioning across our outlets and operational functions.

Key Responsibilities

- Manage and oversee the end-to-end operations of Shakkr outlets and ensure smooth daily functioning.
- Drive operational excellence across production, retail, sales, customer service, inventory, and store operations.
- Ensure consistent adherence to SOPs, quality standards, hygiene, food safety, and operational processes.
- Monitor outlet performance, sales, productivity, wastage, manpower, and operational costs.
- Work closely with the Kitchen/Production, Procurement, Finance, HR, and Sales teams to ensure seamless operations.
- Manage manpower planning, deployment, productivity, and staffing requirements across locations.
- Ensure adequate availability of products, packaging materials, and other operational requirements.
- Monitor inventory levels, stock movement, wastage, and discrepancies and implement corrective measures.
- Identify operational gaps and implement processes to improve efficiency, productivity, and customer experience.
- Conduct regular outlet visits and audits to ensure compliance with company standards.
- Handle operational issues and customer escalations and ensure timely resolution.
- Support new outlet openings, including manpower planning, operational setup, SOP implementation, vendor coordination, and launch readiness.
- Coordinate with vendors and service providers to ensure timely delivery of operational requirements.
- Analyse operational reports and prepare regular updates on sales, costs, inventory, manpower, and outlet performance.
- Ensure compliance with applicable food safety, hygiene, statutory, and company policies.




- Train and mentor outlet teams and build a strong operations culture.
- Drive initiatives to improve profitability while maintaining the brand's premium positioning.

What We're Looking For

- 5 years of experience in operations management, preferably within a premium sweets, mithai, confectionery, bakery, premium food retail, or similar F&B; brand.
- Prior experience with a premium sweets/mithai brand is required.
- Strong understanding of retail/store operations and food production processes.
- Experience managing multiple outlets/locations and large operational teams.
- Strong knowledge of inventory management, wastage control, manpower planning, and cost management.
- Excellent understanding of customer service and premium retail experience.
- Strong problem-solving and decision-making abilities.
- Excellent communication, coordination, and people-management skills.
- Ability to work in a fast-paced, growing business environment.
- Strong analytical and reporting skills.
- Willingness to travel between outlets as required.

What You’ll Own

- End-to-end operational performance of Shakkr outlets.
- Outlet productivity, service standards, and customer experience.
- Manpower planning and team performance.
- Inventory, wastage, and operational cost control.
- SOP implementation and operational discipline.
- New outlet setup and operational readiness.
- Cross-functional coordination to ensure seamless business operations.

What Success Looks Like

- Smooth and consistent operations across all Shakkr locations.
- High standards of product quality, hygiene, presentation, and customer service.
- Improved manpower productivity and operational efficiency.
- Effective control over inventory, wastage, and operating costs.
- Solid compliance with SOPs and operational standards.
- Successful and timely launch of new outlets.
- Consistent delivery of a premium Shakkr customer experience.

Ideal Candidate: An operations professional who understands the nuances of premium sweets/mithai retail, can manage people and processes effectively, and has the ability to build scalable operational systems for a growing premium brand.

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