· Answer incoming and outbound calls and respond to customer’s emails

· Management and resolve customer complaints

· Sell IT Products like website design and other services

· Identify and escalate issues to supervisors

· Provide product and service information to customers

· Research required information using available resources

· Research, identify and resolve customer complaints using applicable software

· Route calls to appropriate resources

· Document all call information according to standard operating procedures

· Follow up customer calls where necessary

· Upsell products and services

· Other duties as assigned

TELECALLER Qualifications and Skills

· High school diploma or equivalent

· Proficient in relevant computer applications





· 0-1 year of experience in a call centre environment

· Knowledge of customer service practices and principles

· Excellent data entry and typing skills

· Superior listening, verbal, and written communication skills

· Ability to handle the stressful situations appropriately

Job Types: Permanent, Full-time, Contractual / Temporary

Pay: ₹8,000.00 - ₹15,003.00 per month

Perks

- Cell phone reimbursement

Education:
- Bachelor's (Required)

Experience:
- Microsoft Office: 1 year (Preferred)
- total work: 1 year (Preferred)

Language:
- Hindi (Preferred)
- English (Preferred)

Work Location: In person

📌 Office Assistant (Rajeev Nagar)
🏢 Bihar Techno Group
📍 Rajeev Nagar