Non Voice Process Executive MIS Reporting /: Responsibilities/: Digital Communication &

- Inquiry Resolution/: Manage inbound customer queries, requests, and issue escalations across non/-voice communication channels /(live chat, email ticketing systems, social messaging/) with high speed, accuracy, and qualified written communication. Back/-Office Data &
- Transaction Processing/: Perform high/-accuracy data entry, document indexing, record updates, transaction validations, and account reconciliations in enterprise software systems /(ERP, CRM, custom back/-office platforms/). SLA &
- Quality Adherence/: Execute tasks within designated Service Level Agreements /(SLAs/), turnaround times /(TAT/), and Quality Assurance /(QA/) accuracy benchmarks.

Workflow

Exception &

- Error Resolution/: Identify data discrepancies, missing documentation,



or system processing errors; execute standard exception/-handling workflows or flag issues to level/-2 support teams for rapid resolution.

Operational

Analytics &

- Task Tracking/: Maintain detailed operational tracking spreadsheets for daily processed volumes, error rates, SLA completion status, pending ticket queues, and channel activity metrics Experience/: 0 to 3 yrs Education/: Any Basic Degree If Interested Please do Send your CV along with you Informations as below to Mail Full Name/: Contact Number/: Email Address/: Current Location/: Position Applied For/: Qualification/: Year of Passout/: Candidate Category/: Fresher / Experienced Willingness to Relocate/: Yes / No Total Years of Experience/: /(If applicable/) Current/Last Drawn Salary /(Monthly/Annual/)/: Notice Period/: Warm regards, HR/- Maria

📌 Non Voice Process Executive MIS Reporting (Chennai)
🏢 GS Infotech
📍 Chennai