We are looking for a

NOC L1 Engineer to monitor IT infrastructure, networks, systems, and applications in a

24/7 NOC environment

. The role involves first-level troubleshooting, incident management, alert handling, and timely escalation to L2/L3 teams.

Key Responsibilities

- Monitor network devices, servers, applications, and infrastructure using monitoring tools.

- Monitor

WAN, LAN, VPN, internet connectivity, bandwidth, latency, and availability

.

- Respond to alerts, alarms, and service disruptions and perform

L1 troubleshooting

.

- Troubleshoot basic

TCP/IP, DNS, DHCP, routing, switching, VPN, and connectivity issues.

- Perform basic troubleshooting of routers, switches, firewalls, Windows and Linux systems

.

- Log, categorize, prioritize, and track incidents through

ITSM/ticketing platforms

.

- Ensure incidents and alerts are handled within defined

SLAs

.

- Escalate complex or unresolved issues to

L2/L3 teams as per escalation procedures.

- Maintain accurate incident records, shift handovers, and operational reports

.

- Coordinate with technical teams, vendors, and service providers during incidents.





Required Skills & Experience

- Bachelor’s degree in

Computer Science, IT, Software Engineering, Networking

, or related field.

- 1–3 years of experience in NOC, Network Operations, IT Support, Service Desk, or Infrastructure Support.

- Strong understanding of networking fundamentals, TCP/IP, LAN/WAN, VPN, DNS, DHCP, routing, and switching

.

- Familiarity with monitoring tools such as

PRTG, SolarWinds, Zabbix, Nagios, or ManageEngine

.

- Knowledge of

Windows/Linux troubleshooting and IT infrastructure monitoring.

- Familiarity with

ServiceNow, Jira, Fresh service, ManageEngine

, or similar ITSM platforms.

- Basic understanding of incident, problem, and change management

.

- Robust troubleshooting, communication, documentation, and analytical skills.

- Willingness to work rotational shifts in a 24/7 NOC environment

.

Preferred Certifications:

CCNA, CompTIA Network+, ITIL Foundation, CompTIA A+, or relevant Microsoft certifications.

📌 NOCEngineer (Mumbai)
🏢 VaporVM
📍 Mumbai