Role- NOC Engineer /n Experience- 8-12YRS /n Location - Chennai/Hyderabad /n Mode of Work - Hybrid /n Shifts - Rotational /n JOB SUMMARY /n /n

- Act as the senior operational point of contact during Priority 1 and Priority 2 incidents, ensuring timely technical engagement, escalation, stakeholder communication, and service restoration.

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- Lead technical bridge calls by establishing incident command, assigning workstreams, tracking recovery actions, and maintaining clear communication cadence.

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- Perform advanced event correlation across infrastructure, network, application, middleware, database, and cloud monitoring platforms.

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- Validate alerts based on business impact and service criticality to reduce false positives, duplicate incidents, and unnecessary escalations.

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- Identify monitoring gaps and recommend improvements to alert thresholds, dashboards, service maps, dependency views, and escalation workflows.

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- Mentor junior NOC analysts and provide technical guidance during complex incidents, shift operations, and troubleshooting activities.

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- Review shift handovers for completeness, operational risk, pending escalations, critical alerts, and follow-up actions.

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- Coordinate with application, infrastructure, cloud, network, cybersecurity, service desk, and vendor teams for end-to-end incident resolution.

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- Support problem management by contributing incident timelines, technical evidence, recurring-failure trends, and corrective or preventive actions.

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- Participate in change readiness reviews and assess the operational impact of planned infrastructure and application changes.

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- Drive continual service improvement initiatives using incident trends, repeat-alert analysis, response-time data, and operational observations.

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- Ensure adherence to incident management, escalation, communication, documentation, and SLA governance standards.

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- Provide operational inputs for capacity planning, availability improvement, resilience planning,



and disaster-recovery readiness.

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- Support audit and compliance requirements by maintaining accurate evidence, incident records, shift logs, and operational documentation.

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- Participate in on-call or rotational support and provide senior-level coverage for critical business services.

/n /n ESSENTIAL RESPONSIBILITIES /n /n

- Monitoring & Observability Tools

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- ServiceNow Incident Management

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- Major Incident Support

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- Event Correlation & Impact Analysis

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- Escalation Management

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- Infrastructure Operations (Windows/Linux/Network/Cloud)

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- ITIL Process Knowledge

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- Stakeholder Communication

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- Operational Reporting & Analytics

/n /n Technical Skills /n /n

- Enterprise Monitoring & Observability (Dynatrace, Grafana)

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- Infrastructure Fundamentals (Windows, Linux, Network, Cloud)

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- Application & Middleware Monitoring

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- Root Cause Analysis (RCA) Support

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- Dashboard & Operational Reporting

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- Automation Awareness (PowerShell, Python, Ansible preferred)

/n /n Incident Management Skills /n /n

- Incident Triage & Prioritization

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- P1/P2 Major Incident Identification

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- Escalation Management

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- SLA Tracking & Governance

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- Service Restoration Coordination

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- Bridge Call Support & Incident Documentation

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- Post Incident Review (PIR) Participation

/n /n Operational Skills /n /n

- Impact Assessment

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- Resolver Team Coordination

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- Shift Handover Management

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- Runbook & SOP Adherence

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- Change Awareness & Operational Risk Assessment

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- Continuous Service Improvement

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- Operational Analytics & Trend Analysis

/n /n Soft Skills /n /n

- Solid Analytical Thinking

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- Problem Solving

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- Effective Communication

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- Stakeholder Management

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- Decision Making Under Pressure

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- Collaboration Across Technical Teams

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- Ownership & Accountability

/n /n EDUCATION /n • Any Degree /n EXPERIENCE /n • 8 - 12 years in NOC/Command Center /n Shift Details /n • Ready to work in Rotational Shift (24*7 support model)

📌 Network Operations Center Engineer (Thoothukudi)
🏢 enGen Global
📍 Thoothukudi