About The Company Movate is a leading global technology and business process services provider dedicated to delivering innovative solutions that drive digital transformation for its clients. With a focus on customer-centric services, Movate leverages cutting-edge technologies and industry best practices to optimize operational efficiencies and enhance customer experiences.

The company prides itself on fostering a collaborative and inclusive work environment, promoting continuous learning and growth for its employees. Committed to sustainability and corporate responsibility, Movate strives to create value for stakeholders while maintaining a solid ethical foundation.

About The Role We are seeking a highly skilled Senior L3 Network Operations Engineer specializing in Routing & Switching, SD-WAN, and Zscaler to join our dynamic NOC team. This pivotal role involves acting as an escalation point for complex network incidents, ensuring swift resolution and maintaining service stability.

The Senior Network Operations

Engineer will work closely with L2 engineers, guiding them through intricate troubleshooting processes, and supporting the overall health of our enterprise network infrastructure. Functionally reporting to the NOC Lead L3 Engineer, this position is critical in upholding high standards of operational excellence and delivering exceptional support during major incidents.

The ideal candidate will have extensive hands-on experience managing enterprise networks, with a deep understanding of WAN, LAN, and cloud security solutions. The role is primarily operational during EMEA business hours, with occasional participation in weekend or overnight activities to support critical incidents or planned maintenance. This position offers an excellent opportunity for a seasoned professional to demonstrate leadership in a high-pressure environment, contribute to continuous service improvement, and advance their career in network operations.





Qualifications To be successful in this role, candidates should possess a minimum of 10+ years of experience in network operations, with a strong background in enterprise routing, switching, SD-WAN, and Zscaler environments. Relevant certifications such as Cisco CCNA, CCNP, Zscaler ZIA/ZPA, or equivalent are highly desirable.

The candidate must demonstrate proficiency in troubleshooting complex network issues, interpreting routing tables, and managing large-scale incidents efficiently. Additionally, familiarity with ITIL processes, ITSM tools like ServiceNow, and experience supporting managed services or enterprise networks are essential. Basic scripting skills in Python, PowerShell, or automation tools will be considered an advantage.

Responsibilities

- Act as an escalation point for complex network, SD-WAN, and Zscaler incidents, providing expert-level support and troubleshooting.
- Identify incident origins, whether from endpoints, network devices, firewalls, SD-WAN, ISP, or Zscaler components.
- Support and mentor L2 engineers during advanced troubleshooting activities, sharing knowledge and best practices.
- Lead technical investigations during major incidents, especially P1 and P2 cases, ensuring timely resolution.
- Provide L3 support for enterprise network infrastructure, SD-WAN, and Zscaler services, maintaining high service availability.
- Manage incidents, service requests, and changes in accordance with SLA requirements.
- Monitor network performance, availability, and overall service health,



proactively identifying potential issues.
- Coordinate with internal teams, vendors, and service providers to facilitate incident resolution and service continuity.
- Participate in change validation, maintenance activities, and post-change troubleshooting to minimize disruptions.
- Conduct root cause analysis for recurring or major incidents, contributing to continuous improvement initiatives.
- Create and maintain operational documentation, troubleshooting guides, runbooks, and KBAs to support team knowledge sharing.

Perks Movate offers a comprehensive benefits package designed to support the well-being and professional growth of its employees. This includes competitive salary packages, health insurance coverage, and wellness programs. Employees have access to ongoing training and certification opportunities to enhance their skills and stay current with industry trends. The company promotes a flexible work environment, supporting remote work arrangements, and provides a collaborative culture that values innovation, diversity, and inclusion. Additionally, employees are encouraged to participate in various recognition programs and team-building activities that foster a positive and engaging workplace experience.

Equal Opportunity

Movate is an equal chance employer committed to creating an inclusive environment for all employees. We celebrate diversity and are dedicated to providing equal employment opportunities regardless of race, gender, age, religion, sexual orientation, disability, or any other protected characteristic. We believe that a diverse workforce enhances our ability to serve our clients effectively and fosters a culture of innovation and mutual respect.

All hiring decisions are made based on qualifications, experience, and the needs of the business, ensuring a fair and equitable process for every candidate.

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